Please see the attached Job Description and Person Specification for further information. Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Customer Focus Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal and external customers. Initiative Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Interpersonal Skills Has good listening skills, builds strong relationships, is flexible/open-minded, communicates effectively, solicits performance feedback and handles constructive criticism. Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps the leader to meet goals, welcomes newcomers and promotes a positive and collaborative team atmosphere. Self-Development Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities. Developing Others Identifying and providing opportunities to improve the capability of others by highlighting the development needs of people; constructs and executes development plans and looks for opportunities in allocating tasks to develop people. Conducts frequent review and feedback sessions to develop direct reports; is a people builder and consciously acts as a role model for others. Gaining Commitment Encouraging others to be emotionally and / or intellectually committed to a course of action; communicating and providing leadership: by informing others of how their work connects to the big picture and inspiring and motivating individuals and teams: Communicates an inspiring vision or sense of purpose. Expresses positive expectations of others and gives encouragement.