Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? Do you have the leadership skills to drive positive change in an innovative and supportive environment? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service.
We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.
ABOUT THE ROLE
As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.
You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.
Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.
ABOUT YOU
To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. You will be confident in developing and implementing strategies, leading teams, and working collaboratively with a wide range of stakeholders.
We are looking for someone with:
* Experience in managing services within the housing, homelessness, or social care sectors.
* Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.
* The ability to inspire and lead teams, fostering a positive, supportive, and inclusive environment.
* Excellent communication and partnership-building skills.
* A commitment to person-centered care and an understanding of trauma-informed approaches.
* IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We actively encourage applications from individuals from a diverse range of backgrounds, particularly those with lived experience. Naturally, we approach any emerging issues with empathy and sensitivity.
What would we like, but not essential?
* Understanding, knowledge, and/or practical application of key legislation - Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment.
What we offer
* A supportive and inclusive working environment.
* Competitive salary and benefits package.
* The opportunity to make a real impact on people's lives.
* 25 days annual leave, increasing with the length of service.
* Ongoing Training and Development, including access to courses, upskilling, and progression plans.
* Employee Assistance Programme, including counselling.
* Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
* Eligibility to register with Blue Light Discount Card.
* Life Assurance Scheme.
* Cycle-to-work scheme.
* Annual Staff Awards.
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
* Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.
* Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.
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