Service Advisor
Up to £32,000 per year
Monday to Friday
Farnham Area
"Great service is not just about solving problems; it's about making people feel heard, valued, and cared for every step of the way."
Our client prides themselves on delivering exceptional customer experiences. They’re looking for a dedicated and motivated Service Advisor to join their dynamic team. If you’re passionate about helping people, problem-solving, and working in a fast-paced environment, this is the opportunity for you!
Job Description
As a Service Advisor you will be the face of our customer service department, working directly with clients to ensure their needs are met with care, expertise, and professionalism. Your primary responsibility will be to act as a liaison between customers and the service team, ensuring that each customer’s experience is seamless and their service requirements are clearly communicated and effectively handled.
Key Responsibilities
* Serve as the primary point of contact for customers, providing professional, friendly, and efficient service.
* Listen to customer concerns, diagnose issues, and recommend appropriate solutions.
* Schedule service appointments, ensuring smooth coordination between the service team and customers.
* Provide accurate cost estimates and explain services, repair options, and timelines to customers.
* Follow up with customers to ensure satisfaction and address ...