As a Systems Support Coordinator, you will play a crucial role in ensuring the smooth operation of our Warehouse Management System (WMS) and related systems. Your responsibilities will include: WMS Support: Providing technical support, diagnosing issues, and resolving problems related to the WMS. User Training: Conducting training sessions, developing user manuals, and ensuring effective knowledge transfer. Auditing: Performing compliance audits and collaborating with management to address errors and issues. Incident Management: Responding to and resolving WMS-related incidents through the helpdesk system. Documentation: Maintaining accurate documentation of WMS configurations, processes, and procedures. Project Support: Contributing to WMS implementation projects, providing technical expertise, and ensuring successful rollouts. Customer and WMS Rollout Assistance: Supporting the rollout of WMS to new warehouses and collaborating with cross-functional teams. Configuration and Optimisation: Configuring and optimising the WMS to meet specific warehouse needs. Specialised Solutions: Becoming an expert in WMS-linked solutions and managing their implementation and support. The Ideal Candidate To succeed in this role, you should possess the following qualifications and skills: Minimum 3 years of experience in warehousing systems/admin or operations Good understanding of WMS and their fundamental requirements Hands-on approach with a can-do attitude Proficient in training and coaching team members Attentive to detail Self motivated & Driven The Company At Uniserve we do amazing things. We are at the forefront of change, leading the transformation of the logistics and global trade management market. We have big ideas that push the boundaries and heaps of ambition that means we deliver on our promises time and again. People are the backbone of our business and the key to our continued success which is why we invest in training and development at all levels. Our Values Reward Our people are rewarded for contribution and for value they provide us and our customers. Involvement Our people are well informed of progress in our trade, company and customers. Fair Treatment Our people are respected and encouraged to respect others, whoever they are. Documents