Job Title
Service Delivery Manager – Engineering Services
Programme Manager
UK, Bristol
Company: Akkodis
A global leader in engineering, technology, and R&D, harnessing the power of connected data to drive digital transformation and innovation for a smarter, more sustainable future. As part of the Adecco Group, Akkodis combines the expertise of AKKA and Modis, with over 50,000 engineers and digital specialists across 30 countries in North America, EMEA, and APAC.
Our teams bring extensive cross-sector knowledge in critical technology areas such as mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today's rapidly evolving markets.
With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce time-to-market, and prepare for the future.
At Akkodis, you'll join a dynamic environment that values continuous learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology.
Scope of Work
The Service Delivery Manager (SDM) plays a crucial role in overseeing and coordinating hardware engineering programmes, with a strong emphasis on electronics, mechanical, and systems engineering projects.
This position involves comprehensive management of service delivery, ensuring work packages meet technical requirements and client expectations. Acting as the primary interface between internal engineering teams and clients, the SDM fosters collaboration to deliver high-quality solutions while adhering to contractual obligations and project timelines.
In addition to managing ongoing projects, the SDM scopes and defines new work packages, refines technical requirements, and supports tenders and bid submissions to secure future opportunities.
Main Responsibilities
* Manage the delivery of hardware engineering programmes across multiple disciplines, ensuring alignment with client specifications and company standards.
* Act as the main point of contact for clients, facilitating clear communication and strong relationships to drive project success.
* Scope, define, and develop proposals for new work packages, including resource planning and cost estimation.
* Collaborate with internal engineering teams to oversee project execution, ensuring adherence to technical and quality requirements.
* Monitor project risks, resolve issues, and implement mitigation strategies to maintain delivery timelines and outcomes.
* Support the growth of the organisation's engineering services by contributing to bids, tenders, and strategic initiatives.
* Recruit technical experts in alignment with programme requirements and collaborate with the Resource Planning and Capacity Management team to ensure optimal staffing.
* Analyse and report on project and programme data to provide actionable insights and ensure informed decision-making.
* Drive team development through performance management, skills gap analysis, and tailored training programmes.
* Lead efforts to innovate and improve service delivery processes, enhancing efficiency and client satisfaction.
Requirements
We are looking for a highly skilled and experienced professional with:
* Strong technical background in hardware engineering, including electronics, mechanical, and systems engineering.
* Excellent communication and stakeholder management skills, with the ability to build and maintain effective client relationships.
* Proven ability to manage complex projects, balancing technical, contractual, and client expectations.
* Leadership and team management experience, with a focus on performance development and mentoring.
* Problem-solving aptitude with the ability to anticipate challenges and implement effective solutions.
* Knowledge of risk management and quality assurance processes within engineering services.
Desired Experience
Candidates should have:
* Demonstrated experience managing hardware engineering programmes, preferably in a client-facing capacity.
* Track record of delivering projects on time and within budget, while maintaining high quality standards.
* Experience in scoping and defining engineering work packages, including the preparation of proposals and tenders.
* Familiarity with industry-standard tools and methodologies for project management and engineering design.
Education
Candidates should hold:
* Degree in Engineering (e.g., Electronics, Mechanical, Systems) or a related field; advanced degrees or certifications are an advantage.
* Relevant professional certifications in project management (e.g., PRINCE2, PMP) are desirable.