FAE Technical support at Anker Innovations, you will be the go-to technical expert supporting our offline market expansion in the UK and beyond. Based in Cardiff, you’ll collaborate closely with the customer service team, distributors, and retail partners to deliver high-level technical support, product training, and real-time troubleshooting across product lines including Anker, Soundcore, and Eufy.
Key Responsibilities
1. Technical Support & Solution Provision
* Act as the technical expert for offline channels, supporting sales and distributors with deep product knowledge.
* Provide pre- and post-sales guidance, including feature explanation, product selection, and troubleshooting.
* Resolve complex technical issues quickly and professionally.
* Track return/failure trends and collaborate with R&D for improvements.
1. Warranty Parts Lifecycle Management
* Manage spare part inventories across regions.
* Design efficient allocation strategies to ensure service continuity.
2. Customer & Distributor Training
* Deliver product workshops for partners and internal teams.
* Create and maintain training materials, manuals, and FAQs.
3. Cross-Functional Communication & Market Feedback
* Gather frontline feedback and convert into actionable reports.
* Support product launches, trade shows, and demos.
4. Travel
* Occasional travel (domestic & international) for training and on-site support.
Minimum Requirements
1. Education
* Bachelor’s degree or above in electrical, mechanical, or related engineering fields.
5. Language
* Proficiency in English and Chinese (spoken and written).
6. Experience
* 1+ years in FAE or technical support, or product training roles, ideally in consumer electronics.
7. Technical Knowledge
* Familiarity with embedded systems, and consumer electronic hardware.
8. Personal Attributes
* Fast learner with adaptability and proactive mindset.
* Strong under pressure and team-oriented.
* Passionate about tech and delivering great customer experiences.
Join Us | At Anker Innovations, you’ll empower the offline market with smart, customer-focused solutions and world-class support. Let’s shape the future of consumer tech—together.
Please send your CV to alami.driss@anker.com
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Computers and Electronics Manufacturing
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