My client is looking for a dynamic and innovative candidate to join their rapidly growing company. They are looking for a Customer Service Administrator twho wants to grow with the company. This is an ideal opportunity to join a growing company and develop your career progression.
The Role: Customer Service Administrator
The Hours: Monday - Friday 09:00 - 17:30
Location: Ashington (Must be able to drive)
Salary: £23,000 - £24,000
Job role
* Administration of Import/Export documents and procedures
* Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.
* Administration across a range of key projects, including stock holding and distribution, courier development and other on-site projects.
* Invoice & Query checking across a range of domestic & international couriers and pallet carriers.
* Ordering of Stationery and staff supplies.
* Daily paperwork & archiving.
* Working closely and liaising with Senior Managers and other key members of staff.
* Maintaining the best possible services.
* Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.
* Ad-Hoc commercial and office administration roles as required.
* All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.
* Managing daily post & internal mail.
* Any other duties as required.
Candidate requirements:
* Experience of Import/Export and customs procedures desirable.
* GCSE Maths and English (A-C Grade of Above) or equivalent
* Basic skills in Microsoft Office
* Ability to work as part of a team
* Positive can-do attitude with a hard work ethic
* Communicate clearly, professionally and concisely.
* Organisation and timing
* Ability to work under pressure
* Customer-orientated
Benefits
In addition to the competitive base salary and uncapped bonus potential, we offer the following benefits:
* 20 days of holiday
* Company pension
* On-site parking