Job Description We are seeking a friendly and organised individual to provide administrative and reception support to Whiston Hospital's Assessment Team and its service users. Key Duties Responsible for accurate data entry onto service-specific IT systems, ensuring confidentiality and security of information. Act as the first point of contact for service users, contractors, and professionals, responding to anticipated and unanticipated queries both in person and over the telephone. Provide administrative support to the Assessment Team, managers, and multi-agency partners, including preparing communications, booking rooms, photocopying, and ordering/receiving stationery and other equipment as required. Efficiently organise and coordinate internal, external, and multi-agency meetings, including preparing and sending out agendas, booking rooms, taking notes or minutes during team meetings, distributing them, and following up on any actions. Handle financial transactions including placing orders, goods receipting, processing invoices and non-POs, reconciling credit cards, handling and reconciling petty cash, preparing for banking, and managing related enquiries. Support the Assessment Team in creating, developing, monitoring, and updating service delivery activities via spreadsheets to inform service planning and performance. Provide sensitive and empathetic support to service users who, due to their circumstances, require a considerate approach. Provide Information, Advice, and Guidance on Hospital and Trust-wide services, with a focus on the Assessment Team, including maintaining associated digital platforms, social media, and other communication channels. Be aware of the diverse needs of the community, responding appropriately to service users where English is an additional language. Undertake any other duties and responsibilities as may be assigned from time to time, which are commensurate with the grade of the post. Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.