Job description
Staff Management – to assist the Store Manager & Assistant Manager in the following areas:
* Train, supervise and motivate employees to achieve the goals of the store.
* Plan, organise and prioritise self and team to ensure optimum use of available time.
* Motivate and develop team performance.
* Deliver high customer service through team.
Training
* Assist in the training and development of the team.
Security
* Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
* Ensure the store is opened and closed in line with Company policies and procedures.
* Implement Company security procedures.
* Maintain/build a general awareness of products and security hot spots.
* Maintain correct processing of all deliveries.
Reporting
* Accurate reporting of all administration and stock control.
* Collation of sales figures.
Sales
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other products.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly, quarterly and annual sales targets.
* Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.
Security & Stock
* Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, staff selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
* Carry out stock checks and audits in line with Company policies and procedures.
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* Maintain correct processing of all deliveries.
Cash Handling
* Ensure the till is reconciled on a daily basis.
* Ensure that cash handling and banking procedures are in line with Company policies and procedures.
* All transactions to be handled in a responsible and secure way.
* Till functions, cashing up, payments and general duties.
* Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
* Ensure the store is kept clean and presentable at all times.
* Back of house and shop floor are both just as important.
* Health and Safety aware.
* Good Visual Merchandising standards.
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