Customer Assistant - Clothing & Home - Newbury
Employer: M&S
Location: Newbury, Berkshire, UK
Salary: £12.00 p/h increasing to £12.60 p/h from 1st April 2025
Closing date: 26 Apr 2025
Sector: Retail and Wholesale
Role: Assistant
Contract Type: Variable Hours, Part Time
Work Pattern for this role:
Week 1:
Tuesday: 1100-1900
Thursday: 0800-1600
Saturday: 1000-1800
Week 2:
Sunday: 1030-1630
Monday: 1500-1900
Tuesday: 1130-1900
Friday: 1300-1900
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
As a brand ambassador, you'll be ready to recommend our newest fashion items. Through remarkable service you'll ensure our customers feel truly valued every time they shop with us.
* Be ready to roll your sleeves up, work hard, and go above and beyond every day.
* Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
* Efficiency and effectiveness are key aspects of your role ensuring that our customers enjoy every experience in our store.
* Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
* Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks while championing and promoting our products.
Key Accountabilities:
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
* Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
* Proactively engage with customers to understand their needs and deliver remarkable service throughout their visit.
* Build expert product knowledge to sell and recommend our products and services.
* Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
* High levels of customer service.
* Committed to delivering excellent work with great attention to detail.
* Open to feedback and acts upon it.
* Takes accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone's Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
#J-18808-Ljbffr