Job summary A full time position has arisen within the Community Treatment Team based at West Farm House in Cramlington. The Post holder will have experience of working in similar work environment and secretarial experience, with excellent typing skills and minute taking skills is essential due to the demands of the role. A good knowledge of Microsoft packages and typing qualifications is essential for this role.The successful candidate must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills. The post holder will provide proactive, comprehensive secretarial and admin support to the team, under the direction of the Admin Lead. This will include handling enquiries, arranging meetings, processing typing / checking documentation, supporting with audits, updating RiO (patient information database system), taking notes at meetings, reception duties, working from a shared inbox and other systems as required, and will provide agreed levels of support to the service and cover for others in the team during absences. The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate in all relevant training courses appropriate to the role. We look forward to receiving your application Main duties of the job Key skills: Secretarial experience working within a team. Experience in a customer / patient and service user focused environment. Experience of inputting, interrogation and analysis of patient information via various data bases including Microsoft Word, Excel, PowerPoint, and Patient Information Systems (e.g. RiO) and clinical performance dashboards. Excellent interpersonal and communication skills in dealing with patients, carers and professionals and the ability to develop good working relationships with other key services and stakeholders. Excellent organisational and planning skills and the ability to use own initiative. Excellent verbal and written communication skills. Strong note-taking skills and experience as attending various meetings to take notes and on occasions updating RIO and action plans on a screen live during meetings may be required in this role The ability to manage, change and to implement new work patterns and practices as required. Ability to be self-directed, motivated and be able to contribute positively within a team. General level of education to O-Level/GCSE or equivalent. Word-processing skills at Level 3 (OCR/ RSA Level 3 or equivalent qualification(s). The post holder will be expected to demonstrate flexibility in the role to meet the needs of the service; this may at times include supporting at other local bases. About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 263-CCG24-275-HN Job locations West Farm House 1-2 West Farm Court Cramlington NE23 1AX Job description Job responsibilities Please find attached job description for full details. Advertising date : 29th October 2024 Closing date : 5th November 2024 In return we can offer you: A supportive and friendly working environment Active encouragement to learn and develop within your role, as well as opportunities for continuing professional development Commitment to, and support for, your wellbeing A generous annual leave entitlement NHS discount and salary sacrifice schemes We welcome your application. Job description Job responsibilities Please find attached job description for full details. Advertising date : 29th October 2024 Closing date : 5th November 2024 In return we can offer you: A supportive and friendly working environment Active encouragement to learn and develop within your role, as well as opportunities for continuing professional development Commitment to, and support for, your wellbeing A generous annual leave entitlement NHS discount and salary sacrifice schemes We welcome your application. Person Specification Qualifications Essential Educated to GCSE / O Level or equivalent, Grade A-C including English and Mathematics RSA / OCR Level 3 NVQ Level 3 in Business Administration or Customer Service or equivalent Desirable RSA / OCR Level 2 NVQ Level 2 in Business Administration or Customer Service or equivalent Experience Essential Secretarial / Similar Administration Experience Experience using a range of Microsoft Packages Desirable Customer Service Experience Experience working in a similar environment Skills Essential Note-taking at Meetings Excellent verbal and written communication skills Excellent organisational and planning skills and the ability to use own initiative Desirable Working with performance data / audits Willingness to learn Person Specification Qualifications Essential Educated to GCSE / O Level or equivalent, Grade A-C including English and Mathematics RSA / OCR Level 3 NVQ Level 3 in Business Administration or Customer Service or equivalent Desirable RSA / OCR Level 2 NVQ Level 2 in Business Administration or Customer Service or equivalent Experience Essential Secretarial / Similar Administration Experience Experience using a range of Microsoft Packages Desirable Customer Service Experience Experience working in a similar environment Skills Essential Note-taking at Meetings Excellent verbal and written communication skills Excellent organisational and planning skills and the ability to use own initiative Desirable Working with performance data / audits Willingness to learn Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address West Farm House 1-2 West Farm Court Cramlington NE23 1AX Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)