BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Administrator to work for our client in Bournemouth and surrounding areas. The successful Administrator will support statutory functions, including the Data Protection and Freedom of Information Act, and process disclosure requests from third-party agencies. Duties and Responsibilities for Admninistrator: As an Administrator, you will play a crucial role in providing essential guidance and technical support at an advanced level of knowledge in that area, fostering development, and championing new systems and ways of working. This is integral to delivering efficient services to our customers, ensuring the highest standards are met. Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives. Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience. Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings. Maintain a high level of knowledge of processes and procedures in own area of work. Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases. Collect, collate, analyse, and disseminate statistical data relevant to the service unit. Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance. Contribute to the redesign of workflows within databases to enhance efficiency. Ensure that data area records are meticulously maintained and kept up to date. Treat customer information as confidential, adhering to the Data Protection Act and relevant procedures. File documents swiftly and accurately, employing both alphabetical and numerical filing methods. Work collaboratively with the Business Support team in cover arrangements as required, ensuring seamless continuity. Attend business support team meetings as required, actively contributing to discussions and initiatives. Promoting a culture of continuous improvement and excellence within the team. Working Hours: 08.00 am - 17.00 pm, Monday - Friday Requirements for an Administrator: The successful Administrator must have strong attention to detail and be responsible for reading and redacting third-party personal data from social care files. The successful Administrator should be capable of handling sensitive information, such as cases involving child abuse, sexual abuse, and domestic violence. Manage large volumes of work, read extensive documents, and perform well under pressure. A solid understanding of Data Protection and Freedom of Information legislation is required. If you have the relevant experience, please apply with your CV