Job Description Leadership and Management: Work alongside the head of hospitality to manage the hospitality team, including hiring, training, and performance evaluations. Foster a positive and productive work environment, promoting teamwork and professional development. Guest Experience: Work with the head of hospitality to develop and implement strategies to enhance guest satisfaction and loyalty. Address and resolve guest complaints and feedback promptly and professionally. Monitor and analyse guest feedback to identify areas for improvement. Operations Management: Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning. Ensure compliance with all health, safety, and sanitation regulations. Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery. Financial Management: Support with budget management for hospitality operations. Monitor financial performance, including revenue, expenses, and profitability. Identify cost-saving opportunities without compromising quality and service standards. Strategic Planning:. Stay updated with industry trends and innovations to enhance operational efficiency and guest experience. Collaborate with marketing and sales teams to develop promotional strategies and packages. Vendor and Resource Management: Negotiate and manage contracts with vendors and suppliers. Ensure the availability and quality of resources, including supplies and equipment. Event Coordination: Oversee the planning and execution of events, ensuring all details are managed efficiently. Work closely with clients to understand their needs and deliver exceptional event experiences.