Job Description
We have an exciting opportunity to join the welcome team at Wray as a Welcome Manager. Working alongside the other Welcome Manager, you'll lead a team of 10 Welcome and Service Assistants. Together you'll support and empower the team to welcome our visitors, respond to customer enquiries, site issues, and be the face of the National Trust. You'll be experienced in managing people, delivering outstanding customer service and leading membership recruitment and fundraising.
What it's like to work here
With the Castle now closed for a series of renovations, our welcome team will be based outside with all their duties undertaken outdoors in the grounds. With your help, we'll be developing experiences for our visitors outdoors while the castle is closed. This past year we've been developing a project to improve the Castle and create a Beatrix Potter exhibition venue with the long-term hope of displaying her original watercolours. This is an exciting period of change at Wray, and we want to find someone who will share the same enthusiasm and passion we have for this project. The impact this project has on our day-to-day may change throughout your time here, so a willingness to be flexible and adapt to what the site needs will also be important.
What you'll be doing
You'll have co-responsibility for the team, and their safety and working practices, working closely with the other Welcome Manager to develop the site...