Job overview
The elective recovery Admin Assistant role is a newly created, temporary role to support additional activity being run by the department in its efforts to recover elective services following the distruption caused by the COVID-19 pandemic. Due to additional activity being run, additional admin support is required.
You will work closely with the rest of the admin team and the operational management team to ensure additional clinics are booked fairly and equitably such that the longest waiting patients are offered treatment first.
The Dermatology department are also trialling new and exciting virtual pathways to ensure patients get the right treatment by the right person at the right time and the admin assistant for elective recovery will lead the additional administration related to these virtual activities.
Main duties of the job
The post holder will be expected to provide administrational service to the Royal London Hospital Dermatology Service on a fixed term basis to support the department’s elective recovery efforts. The role will range from handling patient queries, making appointments, clinic management and additional administrational duties for virtual pathways.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
1. GCSE or equivalent in English and Maths
Experience
Essential criteria
2. Experience using customer focused administrative system.
3. Working collaboratively as part of a team.
4. Experience of communicating with a range of people both within and external to the organisation
Desirable criteria
5. Previous experience working in an NHS environment.
6. Knowledge of outpatient national targets.
7. Previous experience using Cerner / CRS.
Knowledge
Essential criteria
8. Confidentiality and Data Protection
9. Customer service
Skills
Essential criteria
10. Good verbal and written communication.
11. Excellent telephone manner
12. Ability to efficiently prioritise workload.
13. Ability to work well in a team.
14. Good attention to detail and accuracy
15. Proficient in Microsoft Office, particularly Excel
16. Ability to work flexibly to meet the demands of the service.
17. Able to demonstrate a commitment to Trust WeCare values