Job Description
FRENCH SELECTION (FS)
German speaking Customer Service Representative
Location: Milton Keynes
Hybrid working: after probation period
Salary: up to £28,500 per annum plus benefits
Ref: 8153GC
The Company:
A well-known designer and manufacturer with a key focus on sustainability.
Main duties:
1. To provide excellent service over telephone, email and live web-chat.
2. To process orders through the system and manage shipping documentation.
3. To resolve customer queries regarding products or services in a timely manner.
4. To manage returns and refund processes.
5. To manage payment processes and ensure administration is completed accordingly.
6. To provide management with customer feedback and suggest improvements where appropriate.
The Candidate:
1. Fluent in German (written and spoken) - Essential.
2. Previous experience in customer service - Beneficial.
3. Able to work one in two weekends.
4. Proactive, confident and dynamic personality.
5. Excellent communication skills.
6. Ability to work in a fast-paced environment.
7. IT literate.
The salary: up to £28,500 per annum plus benefits.
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