Job summary Electronic Patient Records (EPR) represents a major IT project in Moorfield's excellence delivery programme. EPR will collate and consolidate the management of clinical records to support clinicians and colleagues across the trust in making more effective decisions, improving clinical outcomes and patient experience. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care. We aim to achieve this through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our team. Patients are at the centre of everything we do. Our EPR will help us to ensure that we continue to improve our delivery of services and treatment plans around patient needs. The EPR is designed to wrap around our specialist ophthalmology clinical noting system, OpenEyes, to provide a seamlessly integrated patient record system. Combining this leading ophthalmology centred noting system with the benefits of broader patient-centred record integration is an exciting step forward in supporting trust staff to continue to deliver leading eye care as we get closer to moving to our new centre for advancing eye care, currently known as Oriel, which is being built in Camden. Main duties of the job You will: Be responsible for the design, build, testing and operating of data operational services. Recognise and share opportunities to reuse existing data flows between teams Co-ordinate teams and set best practice and standards Apply knowledge of systems integration to your work, and your teams' work Champion data engineering across the organisation, and with partners Build data engineering capability by providing technical leadership and career development for the community You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust. With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology. About us At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: Salary including High-Cost Area Supplement Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Easy and quick transport links A range of attractive benefits and discounts Access to Blue Light Card and other NHS Discount Schemes Free Pilates classes Full support and training to develop your skills Flexible working friendly organisation And so much more To see the full range of benefits we offer please see our Moorfields benefits document. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 8b Salary Depending on experience per annum pro rata incl HCAS Contract Permanent Working pattern Full-time, Flexible working Reference number 273-DS-7046946 Job locations Moorfields Eye Hospital NHS Foundation Trust 162 City Road London EC1V 2PD Job description Job responsibilities Leadership Provide leadership and direction to the service, including the wider directorate and business teams Mentor, coach and line manage the Data Engineering team and services (including any managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps Availability and capacity management Create and be responsible for data engineering policy and strategy for service and capacity management, and the implementation of required changes Responsibility for ensuring the data engineering standards and procedures are met across teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these. Communicating between the technical and non-technical Listen to the needs of technical and business stakeholders, and interpret them, mediating between people and mend relationships working with stakeholders at all levels Effectively manage stakeholder expectations including with discussions about risk and complexity, even within constrained timescales Manage active and reactive communication Support or host difficult discussions within the team or with diverse senior stakeholders Continual service improvement Identify, develop and lead complex service improvements and ensure we operate within agreed policy and standards. Data analysis and synthesis Understand and help teams to apply a range of techniques for data profiling Source system analysis from a complex single source Bring multiple data sources together in a confirmed model for analysis Data development process Establish enterprise-scale data integration procedures across the data development life cycle, and ensure that teams adhere to them Manage resources to ensure that data services work effectively at an enterprise level Data innovation Identify areas of innovation in data tools and techniques, and recognise appropriate timing for adoption Perform horizon-scanning for the organisation and introduce innovative ways of working Data integration design Establish standards, keep them up to date and ensure adherence to them Keep abreast of best practice in industry Data modelling Understand the concepts and principles of data modelling and can produce relevant data models Work across healthcare and industry, recognising opportunities for the reuse and alignment of data models in different organisations Design the method to categorise data models within an organisation Data operations Ensure the data operational environment is maintained to the highest standards, with appropriate monitoring and coverage, automating remediation action(s) where possible and the team adhere to these. Ensure high-quality data knowledge documentation is kept across the team and services, and policy and standards are adhered to. Partner with other enabling technology teams to ensure we provide a fit-for-purpose, performant data service to users that is continually improving. Financial management Understand how to balance cost versus value Consider the impact of user needs Budget authority and report on the financial delivery of your services (pay and non-pay), and manage non-pay contracts Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues Governance Ensure the data operational service and engineering practices work within policy, standards, processes and procedures. Ensure secure by design, and clinical safety principles and governance is adhered to, and partner with specialist teams (information governance, information security, etc) all to ensure successful outcomes. Ensure that all engineering and operational activity is adheres to our IT service and operational policy, processes, and procedures. Metadata management Design, establish and operate an appropriate metadata repository Lead continual improvement changes to metadata repositories, and setup robust governance processes to keep repositories up to date Understand a range of tools for storing and working with metadata Advise less experienced members of the team about metadata management Ownership You take accountability for issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes and embed this into the work of your team and service. Problem resolution (data) Anticipate problems and defend against them at the right time Understand how a problem fits into the larger picture Identify and describe problems, and help others to describe them Build problem-solving capabilities in others Programming and build (data engineering) Set local or team-based standards for programming tools and techniques, and can select appropriate development methods Advise on the application of standards and methods and ensure compliance Take technical responsibility for all stages and iterations for data engineering products / services, providing method-specific advice and guidance to stakeholders. Relationship management Influence stakeholders and manage relationships effectively Build long-term strategic relationships Facilitate and deliver business outcomes. Service focus See the bigger picture and investigate how to get the best out of the underlying services to support the organisations strategic objectives and business priorities Service reporting You can use your data analytics skills to enhance business performance Strategic thinking Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context Evaluate current strategies to ensure business requirements are being met and exceeded where possible Create, develop and maintain operating procedures and policies for data, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams) Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice where it makes sense to do so Technical understanding Anticipate and advise on future technology changes that represent opportunities for the products or services Testing Review requirements and specifications, and define test conditions Identify issues and risks associated with work Analyse and report test activities and results User focus Collaborate with user researchers and can represent users internally Explain the difference between user needs and the desires of the user Champion user research to focus on all users Prioritise and define approaches to understand the user story, guiding others in doing so Offer recommendations on the best tools and methods to use Community of practice Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the broader technology and data landscape Other Duties: Deputise for the IT Operations Senior Management Team (SMT) as required Occasional work may be required outside of core business hours to support major projects / programmes All other reasonable requests Job description Job responsibilities Leadership Provide leadership and direction to the service, including the wider directorate and business teams Mentor, coach and line manage the Data Engineering team and services (including any managed services) - developing their skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps Availability and capacity management Create and be responsible for data engineering policy and strategy for service and capacity management, and the implementation of required changes Responsibility for ensuring the data engineering standards and procedures are met across teams and managed service providers, identifying capacity issues, interdependencies, stipulating the required changes and instigating these. Communicating between the technical and non-technical Listen to the needs of technical and business stakeholders, and interpret them, mediating between people and mend relationships working with stakeholders at all levels Effectively manage stakeholder expectations including with discussions about risk and complexity, even within constrained timescales Manage active and reactive communication Support or host difficult discussions within the team or with diverse senior stakeholders Continual service improvement Identify, develop and lead complex service improvements and ensure we operate within agreed policy and standards. Data analysis and synthesis Understand and help teams to apply a range of techniques for data profiling Source system analysis from a complex single source Bring multiple data sources together in a confirmed model for analysis Data development process Establish enterprise-scale data integration procedures across the data development life cycle, and ensure that teams adhere to them Manage resources to ensure that data services work effectively at an enterprise level Data innovation Identify areas of innovation in data tools and techniques, and recognise appropriate timing for adoption Perform horizon-scanning for the organisation and introduce innovative ways of working Data integration design Establish standards, keep them up to date and ensure adherence to them Keep abreast of best practice in industry Data modelling Understand the concepts and principles of data modelling and can produce relevant data models Work across healthcare and industry, recognising opportunities for the reuse and alignment of data models in different organisations Design the method to categorise data models within an organisation Data operations Ensure the data operational environment is maintained to the highest standards, with appropriate monitoring and coverage, automating remediation action(s) where possible and the team adhere to these. Ensure high-quality data knowledge documentation is kept across the team and services, and policy and standards are adhered to. Partner with other enabling technology teams to ensure we provide a fit-for-purpose, performant data service to users that is continually improving. Financial management Understand how to balance cost versus value Consider the impact of user needs Budget authority and report on the financial delivery of your services (pay and non-pay), and manage non-pay contracts Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issues Governance Ensure the data operational service and engineering practices work within policy, standards, processes and procedures. Ensure secure by design, and clinical safety principles and governance is adhered to, and partner with specialist teams (information governance, information security, etc) all to ensure successful outcomes. Ensure that all engineering and operational activity is adheres to our IT service and operational policy, processes, and procedures. Metadata management Design, establish and operate an appropriate metadata repository Lead continual improvement changes to metadata repositories, and setup robust governance processes to keep repositories up to date Understand a range of tools for storing and working with metadata Advise less experienced members of the team about metadata management Ownership You take accountability for issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes and embed this into the work of your team and service. Problem resolution (data) Anticipate problems and defend against them at the right time Understand how a problem fits into the larger picture Identify and describe problems, and help others to describe them Build problem-solving capabilities in others Programming and build (data engineering) Set local or team-based standards for programming tools and techniques, and can select appropriate development methods Advise on the application of standards and methods and ensure compliance Take technical responsibility for all stages and iterations for data engineering products / services, providing method-specific advice and guidance to stakeholders. Relationship management Influence stakeholders and manage relationships effectively Build long-term strategic relationships Facilitate and deliver business outcomes. Service focus See the bigger picture and investigate how to get the best out of the underlying services to support the organisations strategic objectives and business priorities Service reporting You can use your data analytics skills to enhance business performance Strategic thinking Define strategies and policies across the IT Operations teams and provide guidance to others on working in the strategic context Evaluate current strategies to ensure business requirements are being met and exceeded where possible Create, develop and maintain operating procedures and policies for data, and contribute to the development of enterprise-wide policies and operating procedures (where they span multiple teams) Ensure alignment of operating procedures and policies in-line with national, sector (ICS) and industry best practice where it makes sense to do so Technical understanding Anticipate and advise on future technology changes that represent opportunities for the products or services Testing Review requirements and specifications, and define test conditions Identify issues and risks associated with work Analyse and report test activities and results User focus Collaborate with user researchers and can represent users internally Explain the difference between user needs and the desires of the user Champion user research to focus on all users Prioritise and define approaches to understand the user story, guiding others in doing so Offer recommendations on the best tools and methods to use Community of practice Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the broader technology and data landscape Other Duties: Deputise for the IT Operations Senior Management Team (SMT) as required Occasional work may be required outside of core business hours to support major projects / programmes All other reasonable requests Person Specification Education / Qualifications Essential Masters degree, or equivalent relevant experience Relevant data or technology qualification, or equivalent experience Relevant management / leadership qualification or equivalent experience to masters level Desirable Registered with a relevant informatics professional body Service management qualification or equivalent experience (example: ITIL) Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Experience Essential Experience in a data engineer / analyst / consulting (or similar) role Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives Experience of running complex data / data warehouse services, leading the design, deployment and operating of mission-critical services Experience designing, developing and operating multiple data / data warehouse technologies (SQL, Oracle, etc), or similar, and datasets and supporting technologies (SSRS, SSIS, etc) Experience of measuring service performance to agreed SLAs/OLAs and creating reports for stakeholders - with supporting context / narrative Experience of solving complex problems for users through the use of technology - all with a focus on user needs Experience of supporting the transition of products from Delivery into Live Service Supervision and direct line management of multiple teams - including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence Management of financial budgets for a team (pay, on-call, consumables) Desirable Experience of management products / services in healthcare (NHS) Skills and Knowledge Essential Deal with complex business problems and translate into data integration processes Design and improve data processes Identify training needs and develop a professional development framework with your service portfolio Prioritisation of work - within the team and across the wider directorate Meet set targets or metrics for service Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders Strong technical knowledge and ability to keep ahead of digital and technology initiatives Design and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling Systematic and methodical approach to problem solving Personal qualities Essential Relentless focus on user needs and experience Problem-solving mindset - focusing on improving outcomes Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders Able to work well within a busy environment Person Specification Education / Qualifications Essential Masters degree, or equivalent relevant experience Relevant data or technology qualification, or equivalent experience Relevant management / leadership qualification or equivalent experience to masters level Desirable Registered with a relevant informatics professional body Service management qualification or equivalent experience (example: ITIL) Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Experience Essential Experience in a data engineer / analyst / consulting (or similar) role Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives Experience of running complex data / data warehouse services, leading the design, deployment and operating of mission-critical services Experience designing, developing and operating multiple data / data warehouse technologies (SQL, Oracle, etc), or similar, and datasets and supporting technologies (SSRS, SSIS, etc) Experience of measuring service performance to agreed SLAs/OLAs and creating reports for stakeholders - with supporting context / narrative Experience of solving complex problems for users through the use of technology - all with a focus on user needs Experience of supporting the transition of products from Delivery into Live Service Supervision and direct line management of multiple teams - including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence Management of financial budgets for a team (pay, on-call, consumables) Desirable Experience of management products / services in healthcare (NHS) Skills and Knowledge Essential Deal with complex business problems and translate into data integration processes Design and improve data processes Identify training needs and develop a professional development framework with your service portfolio Prioritisation of work - within the team and across the wider directorate Meet set targets or metrics for service Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders Strong technical knowledge and ability to keep ahead of digital and technology initiatives Design and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling Systematic and methodical approach to problem solving Personal qualities Essential Relentless focus on user needs and experience Problem-solving mindset - focusing on improving outcomes Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders Able to work well within a busy environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Moorfields Eye Hospital NHS Foundation Trust Address Moorfields Eye Hospital NHS Foundation Trust 162 City Road London EC1V 2PD Employer's website https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)