Senior Engagement Manager, Client Engagement Manager, CRM
Location: Reading, Berkshire (3 days a week in the office). Salary: Competitive + car allowance + bonus.
A well-respected software product company in the CRM space is looking for a senior client-facing engagement manager with excellent knowledge of CRM. In this broad role, you will work with potential and existing customers (at the C level) both pre-sale and post-sale, advising them of the benefits of CRM systems and how it will enhance their business.
To be considered for this role, you will have a range of technical and commercial skills and are highly likely to have worked through client-facing project management roles before moving into a senior engagement or client customer success role (or similar). Senior stakeholder management is key.
Candidates without exceptional knowledge of CRM cannot be considered. It does not matter which CRM product you have knowledge of (e.g., Salesforce, Dynamics, etc.).
Roles and Responsibilities include:
* Pre-sales presentations to C level and other stakeholders.
* Scoping and requirement capture.
* Using your excellent CRM knowledge to guide and advise clients.
* Commercial engagement with C level executives.
* Educating and advising customers on their commitments and expectations.
* Helping the business secure new and additional work through your CRM consultancy and engagement skills.
To be considered, you will have the following experience:
* Excellent and detailed knowledge of CRM products and systems.
* Proven experience working at the C level.
* Project Management/project delivery skills and experience.
This role offers a lot of autonomy. It is a senior role, and the successful candidate will work closely with potential and established clients, ensuring they understand and get the most out of their CRM.
The client is based in Reading, and you need to be in the office 3 days a week. You will also travel to site when required. The salary is competitive, and there will be a bonus. If you have the CRM and business consultancy skills, please send your CV for a full brief. Interviews soon and immediate start available.
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