Recruiting store managers is essential for our business to meet the increased customer demand, leverage specialized skills not readily available in the local labour market, and enhance operational efficiency. Store managers play a critical role in daily operations, from managing staff and inventory to ensuring exceptional customer service. With our plans for expansion, having skilled managers is vital for opening new branches smoothly and effectively. Additionally, diverse and inclusive leadership can better understand and cater to our broad customer base. Addressing local labor shortages with capable managers will provide stability, reduce turnover, and foster a committed workforce, ultimately supporting our long-term growth and maintaining our competitive edge by upholding high service standards and operational effectiveness.
Descriptions
The store Manager will manage all aspects of the store operation, leading the delivery of excellent customer service and high operational standards. Managing store performance, stock, finances, facilities and daily routines against KPI’s and with HSSE awareness. Leading and developing a team delivering to brand and customer experience standards.
Store manager responsibilities
• Typical duties of a store manager include:
• recruiting, training, supervising and appraising staff
• managing budgets
• maintaining statistical and financial records
• dealing with customer queries and complaints
• overseeing pricing and stock control
• maximising profitability and setting/meeting sales targets, including motivating staff to do so
• ensuring compliance with health and safety legislation
• preparing promotional materials and display
Key skills for retail managers
• enthusiasm
• excellent IT skills
• numerical skills
• verbal communication skills
• teamworking skills
• organisational skills
• resourcefulness
• confidence
• commercial awareness.
Education and Experience:
• A level preferred.
• At least one year of customer service experience required.
• Previous experience in a supervisory role preferred.