Customer Assistant - Warehouse Operations - Salisbury - Salisbury, Wiltshire
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you.
And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes.
We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital.
You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store. Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, putting customers before tasks every time.
Key Accountabilities
1. Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
2. Deliver ‘best in town’ standards through presentation standards, availability, and keeping the store clean and tidy.
3. Utilise all digital tools and communication channels to do the job.
4. Share customer and colleague feedback to help us do things better.
5. Own their own learning & development and proactively access digital learning solutions.
6. Know the daily sales targets, priorities, promotions & selling opportunities.
7. Have great product knowledge to sell and recommend our products and services.
8. Proactively engage with customers to understand their needs and make recommendations.
9. Complete tasks with pace and in line with SOPs.
10. Minimise cost and waste through good process practice.
11. Follow safe and legal working practices.
Key Capabilities
1. Understands how M&S operates, its strategy, future, and the role they play.
2. Committed to delivering excellent work fast with great attention to detail.
3. Open to and acts on feedback, asking for this regularly.
4. Sets performance objectives for self in conjunction with line manager and in line with business plans.
5. Takes accountability for planning and managing own work efficiently to ensure objectives are met.
6. Is curious and asks questions to challenge the status quo.
7. Effective at communicating their intentions to others; ensures communication is clear and simple.
8. In control of their own reactions and considers how to share their perspective to create better reactions for the team.
9. Copes well with change and work challenges and recovers quickly from its impact.
10. Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/ Experience
1. Contributing to store sales and cost control.
2. Work across the store to get things done right first time within timescales.
3. Comprehensive knowledge of customer shopping channels.
4. Good level of product knowledge and services across the store.
5. Up to date knowledge of the commercial operation and brilliant basics.
6. Good level of digital capability and use of digital tools and applications.
7. Understand customer needs and spot selling opportunities.
8. Adapting to change.
9. Good knowledge of VM principles.
Key Relationships and Stakeholders
1. Customers
2. Colleagues
3. Store Leadership
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