JOB DESCRIPTION
Job Title:
Desktop Support Engineer - 100% Onsite Role
Location:
Leiston, UK/Manchester
Candidate should be SC Cleared (Mandatory)
Department/Practice:
IT Infrastructure
Job Purpose and primary objectives:
Desktop Support Engineer - Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems, register settings update
Key responsibilities:
* Win-10 Desktop and Laptop Build - Refurbishment, OS Installation, Application installation via Azure AD.
* Providing support for Desktop/Laptop in MMD infrastructure
* CMDB Management
* Providing Desktop Support and addressing tickets for WIN-10/11 Deployment related issues and requests.
* Hand hold customer in installation of any applications, 1st Level of support
* Troubleshooting and resolving users' desktop/laptop/tablets/phone issues remotely
* Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
* Management of End to End Infrastructure from Windows 10/11 Devices, Core Applications and management of these devices using the in-place Back End infrastructure
* 1st Line Network Support
* User Account Creation and Support
* Microsoft Exchange Support
* Printer Support
* Device Management via Intune Portal
* Antivirus Management
* Windows 10/11 Patch Deployment
* Creation and support of Meeting Rooms
* Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
* Troubleshooting O365 related issues
* Should work effectively with relevant teams to investigate and resolve technical issues, and communicate progress with stakeholders across the business.
* Participate in BAU Operational support and Projects delivery work as instructed by the Line Manager.
* Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
* Perform periodic audit and determine the operating effectiveness of the information security controls
* Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
* Help creating technical documentation, reporting and manuals
* Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users home/another office
* Ready to travel across multiple locations within UK based on project requirement.
Key Skills/Knowledge:
* Supporting WIN-7 and WIN-10 Onsite and Remote
* Through knowledge on Supporting and Troubleshooting WIN-10 Laptop and Desktop, Tablets and HHUs
* Extensive knowledge of Desktop and Laptop Hardware and Software Management
* Hand-on experience with Windows, Tablets Device configuration and troubleshooting
* Working knowledge of O365 Products and Services
* Knowledge on Device Security and Antivirus Programs
* Should have ability to perform remote troubleshooting and guiding the users
* Should have good customer-oriented attitude
* Require good problem-solving skills
* Should have excellent communication skills
* Powershell Scripting knowledge
* Windows registery changes/update
* Extensive knowledge of Desktop hardware installation and setup
Experience required:
* Proven experience in Desktop Site and Remote Support Role
* Extensive knowledge of Desktop and Laptop Hardware and Software Management
* Hand-on experience with Windows, Tablets Device configuration and troubleshooting
* Working knowledge of O365 Products and Services
* Knowledge on Device Security and Antivirus Programs
* Should have ability to perform remote troubleshooting and guiding the users
* Should have good customer-oriented attitude
* Require good problem solving skills
* Should have excellent communication skills
* Extensive knowledge of Desktop hardware installation and setup
Special working conditions (travel, on call etc):
* This is 100% onsite role (candidate should be ready to work from office location at Leiston every day)
* Candidate should have UK Full Driving License as the candidate is required to travel to multiple customer site in/near Leiston location to support users as per requirement (approx. within 25 miles range) - there is a Site vehicle available onsite which will be provided to technician to use and travel within the required location.
* Should be ready to work in out of hours (based on project requirement)