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DESCRIPTION
The Amazon General Intelligence Data Services (AGI-DS) organization is engaged in data processing to support generative, large language AI models. The Alexa service is always getting smarter, both for features and for natural language understanding and accuracy. Come build the future of AI with us.
The team is seeking a Localization Language Manager to join our AGI-DS organization. As a language manager, you will be responsible for managing and overseeing the quality of our Dutch, French, German, or Italian content. The successful candidate will work with users of the content to understand pain points and implement improvement programs for their language. Additionally, this role will support the localization team in cross-language initiatives, such as helping manage localization projects end-to-end, analyzing and optimizing our budget, and evaluating vendor performance.
Key job responsibilities
Own the language quality for Dutch, French, German, or Italian by:
1. Authoring, reviewing, editing, and scoring localized content
2. Providing guidance on grammar, style, and cultural considerations to internal customers for your language
3. Creating instructions for vendors from customer requirement meetings
4. Providing feedback to vendors about quality, and discussing ways to improve localized content
5. Using technology and process improvements to perform quality checks and improve quality of localized content
Support cross-language initiatives and project management, including:
1. Managing localization projects end-to-end, removing roadblocks to ensure they are delivered on-time
2. Overseeing monthly vendor invoicing to ensure we are within our yearly budget
3. Creating and updating localization workflows, translation memory, style guides, and glossaries
4. Developing and maintaining strong relationships with localization vendors, continuously working to improve quality and efficiency
A day in the life
Your day involves reviewing localized content, providing grammar guidance, and creating vendor instructions. You attend regular meetings with our data scientist customers and work closely with the operations team that is using the localized content you oversee. You manage cross-language projects, oversee budgets, and maintain localization resources. Regular vendor meetings help enhance quality and efficiency. You utilize technology for quality checks and implement process improvements. Balancing language-specific tasks with project management, you ensure timely delivery and budget adherence while refining workflows and resources. Your role is crucial in bridging language gaps and facilitating effective communication across teams.
About the team
The AGI-DS Localization team is the owner of all non-English content used AGI-DS wide, which includes guidelines, workflows, and training materials in 12 locales. This content empowers data associates across the globe to perform data labeling and generate model training. We also help drive strategy on multilingual LLM and Gen AI expansion with the translation, localization, and adaptation of datasets used for model training. We sit across multiple sites, with presence in the US, Europe, and Asia.
BASIC QUALIFICATIONS
1. Fluent and near-native level in Dutch, German, French, or Italian
2. Fluency in English, both written and spoken
3. 2+ years of experience in the localization industry
4. Bachelor's degree in translation, interpreting, languages, foreign language, international business, or a related field
5. Quick learner of new technology
6. Strong organizational and problem-solving skills with a high attention to detail
7. Experience working collaboratively across global, cross-functional teams with strong leadership and interpersonal skills
8. Ability to handle a variety of assignments, balance priorities, and meet deadlines
9. This role may be based in Cambridge, UK, Amsterdam, Netherlands, Amman, Jordan, or Gdansk, Poland
PREFERRED QUALIFICATIONS
1. Working knowledge of CAT tools (preferably Memsource/ATMS)
2. Experience with language data annotation or generative AI model training
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