Team Leader WHSmith Heathrow Terminal 5 Contract Type: Permanent Working hours: Full time - 39hrs working 5 days over 7. Alternative weekends in/off.Shifts will be either 5-14 or 13-22 across 5 days worked each week.Be sure to check you can get to and from Terminal 5 for these times As a Team Leader in our Terminal 5 store, youll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us. Airport Requirements: 5 years continuous references to gain an airport pass you will need to provide 5 years worth of either employment or education references without any gaps Criminal Records Bureau Check to be completed by WHSmith if your application is successful Photographic ID i.e. passport or UK Driving Licence Proof of Right to work in the UK - for example, a Valid UK Passport or a Valid Home Office Sharecode. What being a Team Leader is all about? Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan. Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness. Supporting our colleagues in an environment where everyone feels valued and welcome. Creating a sense of pride within the store to ensure we are operating safely and legally. What our Store Leadership Team would love to see: Current/recent retail (or similar) leadership experience in a high volume, fast paced environment with working knowledge of KPIs such as ATV. Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor. Flexibility of approach that will allow you to support other stores in the area when needed. Ability to build strong relationships and communicate clearly and effectively. Experience of supporting employee training and development, and motivating teams to deliver their best. How we reward our teams: We know youll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, well reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. About us: WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of lifes journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, broaden our offering to our customers throughout the UK. Thats why, as we continue our journey, our aim is simple: to make every one of lifes journeys better WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.