Job Description
Beauty Therapist
Chuan Body & Soul
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The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for Beauty Therapist to join our talented Chuan Body & Soul team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
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ABOUT THE ROLE
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In the role of Beauty Therapist, your key focus will be to:
● Extend a welcoming experience for our clients
● Carry out a variety of treatments
● Follow Forbes and brand standards
● Be fully aware of treatment menus and product knowledge
● Assess guest needs through thorough consultation prior to treatment
● Adhere to the operating procedures of Chuan Body + Soul
● Promote spa and body care products
● Ensure all treatment rooms are set up according to standards prior to the treatment
● Maintain clear lines of communication within the Spa and hotel in general
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ABOUT YOU
● Experience in a similar position and environment with a firm understanding of excellence in customer service
● Spa/Beauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/NVQ/VTCT is desirable)
● Certification in beauty and massage therapy is essential
● Knowledge of products lines including Kerstin Florian, Jacqueline Piotaz, OTO, Zelens is desirable, but not essential as training will be provided
● Excellent communication and interpersonal skills
● Warm and caring attitude towards the health and well-being of clients
● The drive to work towards targets in treatment and retail
● The ability to work well in a team
● Good time management skills
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YOUR BENEFITS
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Financial Wellbeing
● Paid Overtime
● Discretionary Service Charge
● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
● Access to Wagestream – a salary advance benefit
● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
● Discounted accommodation at The Langham, London for you and your family
● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
● Up to £750 Recommend a Friend referral bonus
● Seasonal Travelcard loan
● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
● Company pension plan
● Life insurance
● Discounts in various high street and online shops
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Mental Wellbeing
● Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
● 2 staff parties per year and several colleague social and community events
● Access to the Employee Assistance Programme by Hospitality Action (24/7)
● Access to Qualified Mental Health First Aiders on site
● Most Valued Colleague