Role: Senior IT Support Engineer Location: Manchester City Centre Salary: £42,000 Sector: Financial Services Role Overview Our client, a leader in the financial services space is looking for a Senior IT Support Engineer to join its growing IT team. You’ll provide hands-on support across users, systems, and infrastructure, assisting with both BAU support and exciting IT projects. Key Responsibilities Provide 1st to 3rd line support for end-users and IT systems, troubleshooting technical issues efficiently. Manage, maintain, and troubleshoot Windows Server environments (Active Directory, Group Policy, DNS, DHCP). Support Microsoft 365 (O365), Exchange, SharePoint, Teams, and Intune. Support and maintain VoIP phone systems. Troubleshoot and maintain LAN/WAN, VPNs, firewalls, routers, and switches. Assist in monitoring and improving network security and performance. Install, configure, and troubleshoot PCs, laptops, printers, mobile devices, and other hardware. Provide application support for business-critical software. Manage software installations, updates, and patching. Assist with IT projects, including cloud migrations, system upgrades, and infrastructure improvements. Support hardware/software rollouts and new system implementations. Maintain and manage IT assets, licenses, and inventory. Required Experience: Windows Server 2016/2019/2022 - Administration & troubleshooting Azure & Microsoft 365 - Administration & support (Azure AD, Intune, SharePoint, Teams) Networking - Strong understanding of LAN/WAN, DNS, DHCP, VPNs, firewalls, switches, routers Hardware Support - PCs, laptops, mobile devices, printers, VoIP systems Application Support - Microsoft Office Suite, business applications, patch management Asset Management - Keeping track of IT equipment and licences. Enthusiastic and keen to learn new technologies Experience in mentoring or supporting junior colleagues is desriable but not essential. Why Join our client? Regular salary reviews Life Assurance Plan Professional Training Plan Enhanced Pension Hybrid working upon completion of probation period If you’re a motivated IT Support Engineer with a passion for problem-solving and delivering excellent support, we’d love to hear from you - APPLY now