Job Title : Area Manager
Department : Operations
Reports to : Operations Director
Location: Designated Area (as explained at Interview)
Hours of work : 40 hours per week, variable
(Usually Monday to Friday however flexibility is required to work alternative / additional hours as required, including weekends and / or bank holidays) PURPOSE :
To be responsible for the day to day operations of assigned Contracts (e.g. housekeeping, kitchens, health clubs ) within hotels or Commercial environment in a designated area, ensuring the provision of efficient and effective services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.
PEOPLE :
* Responsible for recruitment and ensure appropriate staffing levels are maintained and correct onboarding and RTW checks are carried out
* Manage senior Kanso employees to ensure that they are trained and perform duties to a high standard
* Overall responsibility for Health and Safety plus other Statutory trainingat each contract and that this is updated as required
* Dealing with employee relations including investigations, disciplinaries,grievances, appraisals with Human Resources support when required
* Building and maintaining relationships with clients
* Meeting objectives set by Management
* Manage own diary and time effectively
* Identify staff members suitable for development and promotion
* Responsible for ensuring appropriate incentives are given at each location (e.g. employee of the month/quarter)
* Be proactive in regards to own development, including participating in Area Managers meeting and supporting with delivery of training
* Responsible for assisting with TUPE process on incoming and outgoing contracts
* Ensure that ALL new starters are properly onboarded and that site specific orientation and familiarisation is provided to all new joiners.
* Ensure that all new starters are made aware of all the benefits offered to all Kanso Employees
QUALITY :
* Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion
* In continuous preparation for external audits carry out quality checks using the Leviy or any other nominated quality app on each visit, expected levels of minimum 10% of room stock per month, analyse data quality app reporting module and create action plans as required
* Ensure on-site Health & Safety documentation, including site specific riskassessments and relevant safe systems at work is completed and kept up-to-date
* Monitor relevant hotel satisfaction survey results at each visit
* Ensure relevant Kanso senior management in your locations are trained in all aspects of departmental duties and the training is cascaded to all staff
* Ensure accurate Health & Safety plus departmental training records are maintained on- site
* Ensure complete compliance with Kansos specified cleaning materials at all times
PROFIT :
* Monitor productivity at each location to ensure expected levels are maintained
* Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals)
* Oversee employee holidays are effectively managed on each contract
* Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with recruitment department as required
PREVIOUS REQUIRED EXPERIENCE :
* Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments
* Previous people management experience (e.g. leading, coaching and training)
* Management of dealing with budgets, including profit and loss, productivity and quality
* Experience of dealing with Health and Safety matters
* Full, clean driving licence (subject to location)
* Desirable to hold Health & Safety of Work Level 3 qualification
ESSENTIAL SKILLS
* Excellent interpersonal skill
* Excellent written and verbal communication skills
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook
* Ability to build rapport quickly and credibly with all contacts including employees, Clients and other contacts
* Ability to work effectively under pressure
* Excellent organisation and time management skills
* Ability to motivate and inspire others
* Flexible with a willingness to learn and to train others
* Due to the nature of this position, the above description is not exhaustive and may be subject to review and change.
KANSO IS A PROUD AND COMMITED EQUAL OPPORTUNITIES EMPLOYER AND WE EMBRACE MULTI CULTURISM, SELF EXPRESSION AND HAS A ZERO TOLERANCE POLICY TOWARDS DISCRIMINATION OF ANY KIND.
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