Query Analyst
Dudley
Hybrid role, Monday and Thursdays in the Dudley office
£22,486 per annum
6 Months Fixed Term Contract
Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.
We are currently recruiting for a Query Analyst to join our established team in Dudley.
The Query Analyst will be responsible for administering disputes, validating data, and establishing and resolving root causes in accordance with the Dispute Management Process. Additionally, the team will handle overflow inbound calls for the FSSC, as well as support the Inbound Email Mailbox.
Key responsibilities will include the following:
* Ensuring customers are receiving a high-quality service
* Adhering to SLAs for invoice disputes, queries, and emails
* Raising credit notes and PO Management
* Controlling and monitoring daily query levels
* General customer administration
* Looking into and helping resolve customer complaints
* Any ad hoc admin queries that arise
Requirements
To be considered for the Query Analyst position, you will ideally have the following:
* Customer service experience
* Credit support experience would be desirable
* Strong IT skills
* Experience working with a credit management system would be advantageous
* Great communication skills both written and verbal
* Keen eye for detail and excellent organisational skills
* Ability to maintain a high level of accuracy whilst working to strict timelines
* Show passion and have a “can do” attitude
Benefits
What we offer in return:
* A competitive salary package and the opportunity to earn a monthly bonus based on performance
* RI Rewards - provides access to cashback and discounts from 3,000+ retailers
* Refer a Friend - to work for Rentokil Initial (and earn up to £1000)
* Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
* Opportunity to contribute to a private Healthcare plan
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy here.
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