What you'll be doing
•Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems.
•Identifying business development needs.
•Using HR information systems to access, input, and compile data.
•Ensure we deliver a resolution at the point of first contact if possible.
•Proactively own the query to ensure a resolution will be found ensuring expectation are managed.
•Ensure continuous self-education on HR Processes, policies, and systems to have an in-depth but broad knowledge of BT HR.
•Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.
•Working closely with other internal teams to support and resolve problems where possible
The skills you'll need to succeed
•Maintain confidentiality for HR documents and systems.
•Collaborate efficiently for top-tier service, supporting colleagues to meet SLAs and overcome challenges.
•Exceed colleagues' service expectations, especially in issue resolution, showcasing importance and helpfulness.
•Demonstrate IT adaptability for internal systems.
•Utilise attentive listening and effective questioning for clear problem-solving, both written and verbally, with a positive and professional demeanour.
•Handle tough conversations and emotional situations adeptly.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•22 days annual leave (plus bank holidays)
•Generous pension scheme
•BT Share Plan
•Discounted BT products including TV, Broadband and Mobile
•Flexible working arrangements