Job summary To provide a comprehensive medical administrative support to ensure the smooth and efficient operation of the CMHT clinical staff. Communicate with a range of internal and external professionals and organisations whilst always providing good customer service experience for all patients. Ensure a friendly and professional ethos within the team/department for patients and staff. Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT. Main duties of the job Monitoring our electronic referral system Monitoring the generic team email Answering phone calls and taking messages or forwarding onto the relevant party. To carryout the administration for two consultants and the physical health clinic, sending out appointments, liaising with patients or the carers to answer any queries they may have. Type up assessments and carryout any administration required following the assessment. Coordinate and organise actions arising from correspondence such as interpreters, support agencies and ensure prompt and efficient response, as required, by the medical staff. Coordination with other professionals, outside Agencies, legal staff, Trust staff etc and maintaining patient electronic records. Organising meetings and taking Minutes as necessary, typing and distributing to those appropriate. To update and record information onto the Trust electronic systems and databases as required within the Trust key targets times eg RiO, ICE, Ulysses, LogIt, Insight, etc. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Date posted 05 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Based on full time hours Contract Permanent Working pattern Full-time, Part-time Reference number 348-MNH-7125 Job locations Avalon House Chesil Street Winchester Hampshire SO23 0HU Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Job description Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person Specification Qualifications Essential GCSE or O level equivalent in Maths and English grade C or above Working knowledge of the Micro Soft package Desirable RSA/Pitman qualification on typing or and NVQ 3 in administration/business Experience Essential Current working knowledge of administrative processes Experience of working in an admin environment Person Specification Qualifications Essential GCSE or O level equivalent in Maths and English grade C or above Working knowledge of the Micro Soft package Desirable RSA/Pitman qualification on typing or and NVQ 3 in administration/business Experience Essential Current working knowledge of administrative processes Experience of working in an admin environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust Address Avalon House Chesil Street Winchester Hampshire SO23 0HU Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)