The Company: Ryobi Aluminium Casting (UK) Ltd is an innovative, world class supplier of high quality, technically complex automotive components. Based in Carrickfergus, Ryobi Aluminium Casting (UK) Ltd is a proud member of the Ryobi Group. With the help of our Japanese parent company we can bring the latest technological advances to our European Customers. The role: Assist with the day to day and strategic management of the IT Department Assist in managing and maintaining the organisations server and network infrastructure Assist with the design, implementation and continuous improvement of all IT hardware, software, networking and security systems Provide comprehensive IT support services across all departments, ensuring reliable and effective system operations Support IT-driven initiatives aimed at cost reduction, operational efficiency, and increased productivity Lead or support departmental improvement projects by introducing new technologies and optimised practices Deliver operational IT support as required to meet business needs Essential Criteria: Over 5 years experience working in IT infrastructure in a production environment Experience working in a company with turnover in excess of £20m and with employees in excess of 200 Managing helpdesk and incident resolution processes Supporting and maintaining Windows Server environments Firewall management (preferably Sophos XG or similar) Infrastructure monitoring and performance analysis Network infrastructure support (Layer 2 and Layer 3 protocols) Virtual environments (e.g., Proxmox, VMware, Hyper-V) Backup, data protection strategies and developing disaster recovery and business continuity plans Manage multiple priorities and respond quickly to urgent IT needs Monitor and troubleshoot hardware, software, and networking issues Work independently and as part of a team, sharing knowledge proactively Support end-users by providing clear technical guidance Contribute to the continual improvement of IT systems and processes High attention to detail in documentation and system monitoring Positive, proactive, and service-driven mindset Strong communication skills (verbal and written) Adaptable and flexible with changing priorities and business growth Able to remain calm and solutions-focused under pressure Demonstrates integrity, reliability, and accountability Professional, friendly, and approachable with a team-focused attitude Self-motivated with a strong work ethic Willing to learn and continuously improve technical knowledge Please see attached job description for the full person specification, responsibilities and duties Shortlisting and Interviews: Shortlisting - 6th May 2025 Interviews - 12th May 2025 Company Benefits: Competitive salary Competitive shift premium for all shift roles Generous employer pension contributions, starting at 7% Employer and rising to 14% Employer A health cash plan Discount scheme Life assurance Service-related holidays & Holiday Purchase Scheme Employee assistance programme Free car parking Learning and Development opportunities and support Ride to work scheme Service awards If you have previously applied for this role in the last 6 months, we will not be considering your application at this time. Skills: It Support Computer Skills Network Support Servers