Job summary Due to our current Manager relocating an opportunity has arisen for an enthusiastic, well organised, and resourceful Practice Manger to lead our friendly and supportive team in continuing to provide a high standard of service to our local population. The successful candidate will be process driven and solutions focussed. They will guide and support staff, ensuring all tasks are carried out effectively and provide advice to the partners. They will also ensure systems and process are monitored and maintained to achieve compliance. Responsibilities include business planning, general management and leadership, staff management and development, financial/payroll systems and HR functions, systems development and overseeing compliance with the GMS Contract whilst ensuring quality patient services is always delivered. Main duties of the job To ensure the effective and efficient management of the Practice. Provide day-to-day management of all staff within the Practice. Develop and maintain individual and team performance. Ensure the profitability and efficiency of the Practice, in line with NHS, partners and legislative guidelines. Provide general guidance to the partners on any NHS developments and legislative changes which may affect the general management of the Practice. Day-to-day financial management Overall responsibility for the HR function for all staff. Including recruitment, training, appraisals, contracts of employment, payroll & pension scheme arrangements Development, implementation & review of Practice Policies & Procedures About us Our Practice is a training practice consisting of 2 GP partners, 2 Salaried GPs, GP Trainees, 1 practice nurse, 2 healthcare assistant and administration/reception team covering approximately 8500 patients. We are a caring, supportive, and committed team who strive to achieve and deliver a high standard of good quality care. The Surgery is located 10 minutes from the M4 in Tonyrefail. Date posted 23 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0516-25-0000 Job locations Parklane Surgery Park Lane Tonyrefail Porth Mid Glamorgan CF39 8AG Job description Job responsibilities The post holder provides the direct day to day operational running of the practice, applying business insight to support smooth operations. The Practice Manager will work closely with the GP Partners in developing and maintaining an efficient and effective GP practice, we serve a diverse patient population, which requires strong leadership under pressure. Oversee the management of the day to day operations of the practice, ensuring that staff achieve their primary responsibilities. Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals, and staff performance. Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to conduct their individual roles and responsibilities effectively. Ensure employment law and legislation is adhered to. Consult with the Primary Care Cluster, and attend meetings and promote collaborative working. Provide support and advice to the partnership and keep them updated on practice matters. Keep up to date with developments and changes within primary care. Deal with the financial aspects of the practice, collaborating closely with the Partners on financial planning, forecasting etc. Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions. Ensure the practice explores all opportunities to maximise income and reduce expenditure. Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. Manage the significant event and complaints processes, in line with Putting things right. Manage contracts and maintenance for services and equipment. Oversee the review and update of all practice policies and procedures. Lead and coordinate projects within the practice. Oversee the management of the practice IT system. Coordinate the practice development plan and business continuity plan. Assist in the preparation of business cases for new services and provide project management, as required. Ensure on-going compliance with CHC companies. Provide advice and support to the staff and the partnership to ensure effective team working. Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. Facilitate partners, practice meetings, and maintain an up-to-date action plan. Support the management of the Patient Participation Group. Manage estates and facilities, including health and safety aspects and risk assessments. Job description Job responsibilities The post holder provides the direct day to day operational running of the practice, applying business insight to support smooth operations. The Practice Manager will work closely with the GP Partners in developing and maintaining an efficient and effective GP practice, we serve a diverse patient population, which requires strong leadership under pressure. Oversee the management of the day to day operations of the practice, ensuring that staff achieve their primary responsibilities. Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals, and staff performance. Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to conduct their individual roles and responsibilities effectively. Ensure employment law and legislation is adhered to. Consult with the Primary Care Cluster, and attend meetings and promote collaborative working. Provide support and advice to the partnership and keep them updated on practice matters. Keep up to date with developments and changes within primary care. Deal with the financial aspects of the practice, collaborating closely with the Partners on financial planning, forecasting etc. Manage the process for payroll and pensions, ensuring accurate reporting and timely submissions. Ensure the practice explores all opportunities to maximise income and reduce expenditure. Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met. Manage the significant event and complaints processes, in line with Putting things right. Manage contracts and maintenance for services and equipment. Oversee the review and update of all practice policies and procedures. Lead and coordinate projects within the practice. Oversee the management of the practice IT system. Coordinate the practice development plan and business continuity plan. Assist in the preparation of business cases for new services and provide project management, as required. Ensure on-going compliance with CHC companies. Provide advice and support to the staff and the partnership to ensure effective team working. Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date. Facilitate partners, practice meetings, and maintain an up-to-date action plan. Support the management of the Patient Participation Group. Manage estates and facilities, including health and safety aspects and risk assessments. Person Specification Experience Essential Experience of managing multidisciplinary teams. Experience of performance management including appraisals, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of HR processes, workforce planning and development. Experience of accounting procedures, budgeting, and forecasting. Desirable Experience of working in a healthcare setting. NHS/primary care general practice experience. Relevant premises/health and safety experience. Qualifications Desirable City & Guilds/AMSPAR Diploma in Primary Care Management or Equivalent. Literacy and numeracy skills sufficient to manage a small to medium sized business. Educated to degree level in healthcare or business. Leadership and/or management qualification. Person Specification Experience Essential Experience of managing multidisciplinary teams. Experience of performance management including appraisals, staff development and disciplinary procedures. Experience of successfully developing and implementing projects. Experience of HR processes, workforce planning and development. Experience of accounting procedures, budgeting, and forecasting. Desirable Experience of working in a healthcare setting. NHS/primary care general practice experience. Relevant premises/health and safety experience. Qualifications Desirable City & Guilds/AMSPAR Diploma in Primary Care Management or Equivalent. Literacy and numeracy skills sufficient to manage a small to medium sized business. Educated to degree level in healthcare or business. Leadership and/or management qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Parklane Surgery Address Parklane Surgery Park Lane Tonyrefail Porth Mid Glamorgan CF39 8AG Employer's website http://www.parklanesurgery.org.uk/ (Opens in a new tab)