We are here to support, promote and develop voluntary and community action in Middlesbrough.
Community Centre Manager
The Other Perspective is seeking a dedicated and compassionate Drop-In Centre Manager to oversee the daily operations of their community centre, providing essential support services for refugees, asylum seekers, and newcomers in Middlesbrough.
The Drop-In Centre serves as a vital resource for individuals needing assistance with housing, benefits applications, immigration advice, and integration into local society. The manager will play a pivotal role in ensuring the effective delivery of services, supporting vulnerable populations as they build new lives on Teesside.
Job Overview:
To manage the Community Centre on behalf of the company, ensuring that all allocated resources are used in a cost-effective way to deliver high-quality services to the public while complying with current Health & Safety legislation and ensuring that the building is maintained in good condition.
Responsibilities and Duties:
* Ensure that effective administrative functions are developed and implemented to maintain the building in good condition and to provide timely access to Centre facilities and equipment.
* Ensure that effective administrative functions are developed and implemented to take bookings, invoice customers, and bank payments.
* Ensure that all Community Centre income and expenditure is accurately recorded, monitored, and reported.
* Implement, review, monitor, and develop management policies as required.
* Receive and deal with routine correspondence and documents on behalf of the Company.
* Manage Administrative Assistant and approved contractors to ensure that agreed Centre administrative and plant/equipment inspection/maintenance functions are carried out efficiently and cost-effectively for the benefit of all users of the building and its associated facilities.
Management of Building - (In conjunction with management):
* Ensure implementation of all statutory health and safety requirements, regularly monitoring for compliance and developing and implementing revised policies as required.
* Undertake periodic risk assessments to identify potential risks and measures needed to minimize such risks.
* Develop, implement, and monitor policies and procedures for routine inspection/maintenance of plant, telecommunications, fire safety equipment, mechanical and electrical equipment (including PAT testing) within the building. Ensure that maintenance schedules are developed and implemented.
* Overall responsibility for the security of the building and for establishing administrative arrangements for locking/unlocking the building. Develop and implement procedures for monitoring and responding to emergency alarms.
* Effect minor internal or exterior repairs (e.g., broken windows) and maintenance within the delegated budget.
* Overall responsibility for ensuring that all rooms and public areas are kept clean and serviced and for establishing waste management/disposal procedures.
* Maximize use of allocated resources to ensure the provision of high-quality, effective, efficient, and economic services.
* Ensure spaces are made ready to customer specifications (chairs, tables, etc.).
Customer Service:
* Meet and greet new and potential users and show them around the building.
* Carry out regular customer surveys.
* Deal with day-to-day complaints from the public and take action to develop and implement improvements as required.
* Make recommendations to management regarding new or replacement equipment to improve services to Centre users.
* Work in conjunction with management to develop and implement agreed strategies to market and promote the Centre to potential users.
* Continue developing and maintaining relationships with various local partners to ensure activities at the Community Centre fit with others provided in the area.
Qualifications & Person Specifications:
Experience in:
* Managing services or buildings, personnel, and contractors.
* Health & Safety including risk assessment and maintenance management.
Skills & abilities:
* Excellent communication skills, both written and verbal.
* Confident and able to work on own initiative.
* Able to prioritize work and demands.
* Able to work flexible hours – prioritizing the needs of Centre Management.
Other:
* A commitment to community-run services and the ability to work occasional evenings and weekends and attend the Centre at short notice.
* We are firmly committed to tackling discrimination and promoting equality of opportunity and good community relations.
The closing date for this job is 3 March 2025 - 9:00am.
#J-18808-Ljbffr