Job Introduction
Exciting careers.
At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Head of Workplace Experience to join our team in Cambridge CB2 0AA and play a key role in driving excellence and innovation
About the Role
* Senior Management Team : Reporting to the Operations Manager, this role is part of a 5-member senior management team, responsible for site operations, including operations, finance, team leadership, and client relations, with each Head managing their own workstream.
* Leadership in Workplace Experience : As Head of Workplace Experience, you will oversee the smooth operation of The Disc’s ‘Welcome’ (reception and guided tours), ‘Hospitality’ (event operations), and ‘Workplace’ (overall building experience for AstraZeneca employees) teams, ensuring exceptional customer service and presentation.
* Achieving Performance Targets : You will work to meet and exceed agreed-upon specifications and performance targets, contributing to operational success. You will also lead innovative discussions and develop business cases to improve services and ensure customer satisfaction.
* Team Leadership and Development : Leading a team of approximately 20 employees, supported by 3 workstream managers, you will foster a positive, proactive, and inclusive work culture, focused on team engagement and professional development.
* Client Relationship Management : As an ambassador for the flagship site, you will build and nurture relationships with external visitors and internal stakeholders, acting as the first point of contact for workplace queries.
What We’re Looking For
* Financial Acumen Proven ability to gather, interpret, and utilize financial information and data to inform and support effective business decisions.
* Interpersonal and Communication Skills Excellent interpersonal abilities to build and maintain long-term relationships with customers and clients at all levels.
* Planning and Organizational Expertise Strong planning and organizational skills to manage multiple workloads and shifting priorities while consistently meeting deadlines.
* Leadership and Team Development Demonstrated leadership skills in managing diverse teams, fostering a positive working culture, and holding team members accountable to high-performance standards.
* Customer and Visitor Experience Extensive experience in developing and implementing visitor/guest experience strategies, with a deep understanding of exceptional customer engagement.
What We Offer
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* The chance to make a difference
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support.
* An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
* Access to a 24hr virtual GP Service
* The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
* Save for your future by becoming a member of the Mercer Aspire Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
Friendly customers. Vibrant communities. Exciting careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
Package Description
Head of Workplace Experience
* Monday - Friday
* Full-time role
* Salary between 50k - 55k
* UK&I bonus scheme,
* Opportunities for growth,
* Supportive team, and strong workplace values.