Eteach is a leading EdTech recruitment platform, helping schools and education professionals connect through innovative hiring solutions. Our Customer Success Team (CSM) plays a vital role in ensuring schools and educators get the most out of our services.
We’re looking for a highly organised individual to support users of our products and services. This is an excellent opportunity for someone looking to begin their career in an office environment.
Role Overview
In your role, you’ll provide essential administrative support, ensuring smooth operations and efficiency. You’ll work closely with Customer Success Managers (CSMs), helping them to manage customer accounts this will involve activities like; account set-up, first-tier user support, collating data, and general administrative tasks.
Key Objectives and Main Areas of Responsibility
Act as our first-tier telephone and live chat support, helping users with our software, and making sure to update the internal CRM with all activity.
Assist CSMs with account set-up and data entry. Creating and refreshing our clients’ branding and presence on our website.
Work with CSMs to compile customer success reports and track performance metrics.
Proactively contact clients providing feedback on the vacancies they have published to their accounts.
Provide insights on common customer pain points and feedback for product improvement.
Skills & Experience
Experience in customer success, recruitment, or a SaaS environment would be an advantage.
Comfortable using CRMs, spreadsheets, and customer management tools.
Strong written and verbal skills to support internal and external stakeholders.
Able to manage multiple tasks and meet deadlines.
A problem-solver who takes initiative and has a high attention to detail.
Works well with colleagues and cross-functional teams.
What We Offer
Competitive salary & benefits package - including health insurance and enhanced pension scheme.
Career growth & development opportunities.Our office has a stylish, modern interior and is surrounded by green spaces and even boasts a roof terrace. We have access to parking and an affordable onsite café.
A great location, Bracknell town centre is a 5-minute walk away, offering a great selection of shops, services and places to eat.If you’re an organised, detail-oriented individual with a passion for supporting customer success, we’d love to hear from you!
Why join us?
Being part of the Eteach team means you will be passionate about making a difference in education. Everyone here believes in providing better products and services so that schools and colleges can invest more in their pupils. E teach welcomes applications from all suitably qualified individuals regardless of gender, age, race, religious belief, disability, or sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You must have the right to work in the UK and be able to commute to our Bracknell office.