The Mandrake Hotel is an award winning Luxury boutique Soho situated hotel offering our guests an elegant and arty setting within a buzzing vibe, DJs and live music venue - a perfect place to celebrate. With our new opening of DAMU spa, we will continue reaching new heights in the luxury hospitality market.
As our Shift Engineer, you will play a key role in maintaining the hotel and DAMU Spas luxurious environment, responding to guest requests, and carrying out preventative maintenance duties. This diverse role is essential to ensuring our guests experience a seamless and comfortable stay.
Key Responsibilities
* Perform routine and preventative maintenance across all areas of the property.
* Respond promptly to guest requests for repairs or technical assistance, delivering excellent service.
* Troubleshoot and maintain IT and music technology systems to ensure optimal functionality throughout our outlets.
* Carry out general repairs, including electrical, plumbing, HVAC, and gas-related work.
* Assist with spa maintenance, ensuring all equipment and facilities are operational and up to the highest standards.
* Maintain accurate records of maintenance work and inspections.
* Work collaboratively with the wider hotel team to ensure smooth operations.
Requirements
* Proven experience in a similar maintenance role, ideally within a luxury hotel environment.
* Strong knowledge of IT systems, music technology, and audio-visual setups.
* Electrical and gas certifications are advantageous
* Experience with spa maintenance and systems is preferable.
* A proactive, problem-solving mindset with attention to detail.
* Excellent communication skills and the ability to work independently and as part of a team.
* Flexible availability, including weekends and holidays, as required.
Working predominantly a 4 shift rota followed by 4 days off, the role requires a multi skilled person with general maintenance knowledge and experience and someone who loves rolling up their sleeves and turning their hand to any challenge.
Whilst not a customer facing role, you will be working in public areas around our guests so a so a keenness to minimise disruption to their experience is key.
If youre passionate about delivering exceptional service and have the skills to keep The Mandrake at the peak of luxury, we want to hear from you!
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