We are seeking a seasoned professional to lead our Customer Experience team. As the Director of Customer Excellence, you will be responsible for developing and implementing strategies that drive customer satisfaction and loyalty.
This role requires strong leadership and communication skills, as well as the ability to drive change and continuous improvement. You will lead cross-functional teams to develop and maintain a customer-centric culture, ensuring that all aspects of our business align with customer needs.
Key responsibilities include:
* Developing and implementing customer experience strategies
* Leading efforts to drive customer satisfaction and loyalty
* Collaborating with stakeholders to ensure alignment with customer needs
You will work closely with our senior leadership team to develop and implement business strategies that meet customer needs. Your expertise in customer experience and strategic planning will be invaluable in driving business growth and improving customer satisfaction.
The ideal candidate will have a proven track record of success in leading customer experience teams and developing strategies that drive business results. If you are a motivated and results-driven individual with a passion for customer excellence, we encourage you to apply for this exciting opportunity.
The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.
At Valleys to Coast, we offer a competitive benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for professional development and growth, as well as a dynamic and supportive work environment.