Job Overview Voluntary Services Administrator The Voluntary Services Administrator plays a key role in supporting and coordinating volunteering activity across Frimley Health NHS Foundation Trust. Working closely with the Voluntary Services Team, the post holder will ensure that all volunteering services comply with legislative and statutory requirements, as well as Trust policies and procedures. Key Responsibilities Include Collaborating with volunteers, staff, and departments to ensure a positive and meaningful volunteer experience that contributes to improving patient care and experience. Assisting with the recruitment, onboarding, and retention of volunteers across all Trust sites. Supporting and attending Volunteer Information and Recruitment events, which may occasionally take place during evenings or weekends. Matching volunteers’ skills, interests, and availability with suitable roles, and providing guidance to help new volunteers settle into their positions. Coordinating and producing monthly volunteer rosters across multiple sites. Maintaining flexibility to work across Trust locations, with a base at Wexham Park Hospital and regular travel to Frimley Park and other sites as required. Performing additional duties as requested by the Voluntary Services Manager to support the effective operation of the service. Main duties of the job Promote and develop the use of volunteers throughout the Trust including internal presentations and engaging with key stakeholders across the Trust. Assist the Voluntary Services Manager in planning, facilitating, and attending volunteer recruitment events. Manage the recruitment process and negotiate placement of volunteers, supporting them as they settle into their roles Plan and deliver Trust Volunteer Information events and Volunteer Recruitment events, these may include the occasional weekend or evening Provide ongoing support to volunteers and arrange access to appropriate training as needed To monitor and respond to the Trust volunteers email account Maintain and update our electronic database of volunteers (Salesforce) Work with the Patient Experience manager with the overall aim of improving the Patient Experience within the Trust by the recruitment and retention of volunteers who will gather information from patients and former patients. Promote and develop the use of volunteers within the sphere of Patient Experience Assist with production of a monthly roster for volunteers to come to the Trust and gather information regarding Patient Experience. This role will be based at Frimley Park Hospital, however the post holder will be expected to travel to other sites within the Trust on a regular basis Any other duties, which may be requested by the manager, to facilitate the smooth running of the service Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy. Person specification Qualifications Essential criteria Good all-round general education. Minimum of 5 GCSE’s (Including English) at grade C or above Desirable criteria Evidence of further education beyond A level or equivalent work experience Experience Essential criteria Working with the public Customer facing administrative role Working flexibly and proactively Desirable criteria Experience and understanding of working with diverse communities Worked with volunteers or have been a volunteer Skills and Knowledge Essential criteria Interviewing skills Familiar in the use of MS Office 365. Knowledge in Word, PowerPoint, excel, One Drive and teams Good people management skills. Dealing professionally, promptly and sensitively with volunteers, staff, and patients Highly skilled in general administrative and organisational skills Desirable criteria Experience of the Trac recruitment system Skilled in the use of Salesforce database Special Requirments Essential criteria The ability to transport yourself and equipment between Trust sites at short notice Happy to drive own vehicle or Trust Pool Car Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now