General IT Support - Desktop / Network / Server
Industry: Manufacturing
Qualifications
Any relatable Technology Support Qualifications are a benefit.
Skills
IT Support
Contact Information
Phone: 0113 299 0570
Benefits
25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking
Additional Benefits: Cycle Scheme + EAP + Enhanced Family Benefits
Region
North West
Description
This is an opportunity to join a global manufacturing and engineering firm with multiple sites UK wide. The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deals with issues from all sites, requiring great communication skills and flexibility. The UK business currently employs around 350-400 employees with an average service history of 12 years. Stockport has around 100-150 staff with an average length of service of 11 years.
Role Purpose
To support computer applications and platforms within an office and manufacturing environment. The role is both 1st and 2nd line focused, with opportunities to get involved in a high number of projects including hardware refreshes, cyber security rollouts, various software/database projects, as well as cloud migration.
Responsibilities:
* Respond to requests for technical assistance in person, via phone, and helpdesk.
* Assist with diagnosing and resolving technical hardware and software issues.
* Log all helpdesk interactions.
* Follow standard operating procedures.
* Redirect IT issues to appropriate resources.
* Identify and escalate issues requiring urgent attention.
* Create and maintain user accounts in Active Directory and Google Administration console.
* Build and refurbish PC base and laptops as required.
* Other duties and projects as assigned.
Requirements:
* HNC/HND or equivalent in Computing.
* Experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets, and Google Calendar.
* MCP (Microsoft Certified Professional) in Windows 10/11 environment.
* Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk, and bespoke system support would be advantageous.
* 1-2 years experience in a helpdesk support role.
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