Job summary
STHC are looking for a highlymotivated and skilled medical secretary to join our friendly team at AlbertRoad Surgery. The post is for 24 hours per week, days/times to be agreed withthe successful candidate.
Thesecretary will support the practice clinical team by carrying out a range ofsecretarial services as outlined in the job description. The secretary willsupport the clinical and administrative team in delivering a polite andprofessional service to the patient population.
Main duties of the job
Actioningall incoming correspondence, emails and mail in a timely manner
Accuratelyclinically coding data on the clinical system into the patient record
Identifyingrelevant clinical information documented in patient correspondence, codingappropriately and completing any detailed action
Inputtingand extracting data as required to support practice reports
Creatingreferral letters and processing referrals
Filingand storing records as required
Photocopyingdocumentation as required
Scanningpatient related documentation and attaching scanned documents to patientshealthcare records
Inputtingdata into patients healthcare records as necessary
Answeringincoming telephone calls, transferring calls or dealing with the callersrequest appropriately
Carryingout system searches as requested
Maintaininga clean, tidy, effective working area at all times
Supportingall clinical staff with general administrative tasks as requested
Supportall clinical staff with general tasks as requested
Undertakeall mandatory training and induction programmes
Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed
See attached document for more details
Contributeto public health campaigns (, flu clinics) through advice or direct care
About us
Who are STHC?
We are a GP Federation andvalued system partner, set up to bring together South Tyneside GeneralPractices to work collaboratively in delivering services at scale across theborough of South Tyneside.
STHC manages two generalpractices, one in the beautiful coastal village of Whitburn and another, adeveloping training practice in central Jarrow, with a combined list size circa8,500.
Job description
Job responsibilities
The following arethe core responsibilities of the Medical secretary. There may be, on occasion,a requirement to carry out other tasks; this will be dependent on factors suchas workload and staffing levels.
Actioningall incoming correspondence, emails and mail in a timely manner
Accuratelyclinically coding data on the clinical system into the patient record
Identifyingrelevant clinical information documented in patient correspondence, codingappropriately and completing any detailed action
Inputtingand extracting data as required to support practice reports
Creatingreferral letters and processing referrals
Filingand storing records as required
Photocopyingdocumentation as required
Scanningpatient related documentation and attaching scanned documents to patientshealthcare records
Inputtingdata into patients healthcare records as necessary
Answeringincoming telephone calls, transferring calls or dealing with the callersrequest appropriately
Carryingout system searches as requested
Maintaininga clean, tidy, effective working area at all times
Supportingall clinical staff with general administrative tasks as requested
Supportall clinical staff with general tasks as requested
Undertakeall mandatory training and induction programmes
Attenda formal appraisal with their manager at least every 12 months. Once aperformance/training objective has been set, progress will be reviewed on aregular basis so that new objectives can be agreed
Contributeto public health campaigns, flu clinics through advice or direct care
In addition tothe primary responsibilities, the secretary may be requested to:
Participate in practice audit asdirected by the audit lead
Supportadministrative staff, providing cover during staff absences
Scanpatient related documentation and attach scanned documents to patientshealthcare records
Completeopening and closing procedures in accordance with the duty rota
Asrequired, support in the process of repeat prescriptions, ensuring that theyare processed accurately and efficiently
Orderand monitor stationery supplies
This JobDescription provides a guide to the duties and responsibilities of the post andis not an exhaustive list. The postholder may be asked to undertake any other relevant duties appropriate to thepost. The Job Description may be amendedover time, in consultation with the post holder to meet the needs of theservice.
Please see attached document for more details
Person Specification
Qualifications
Essential
1. Educated to GCSE Mathematics & English (C or above) or equivalent
2. Experience of working in a primary care environment
3. Experience of working with the public
4. Experience of working in a healthcare setting
5. Excellent communication skills (written and oral)
6. Strong IT skills
7. Clear, polite telephone manner
8. Competent in the use of Office and Outlook
9. EMIS/SystmOne/Vision user skills
10. Effective time management (planning and organising)
11. Ability to work as a team member and autonomously
12. Good interpersonal skills
13. Ability to follow policy and procedure
14. Polite and confident
15. Flexible and cooperative
16. Motivated
Desirable
17. Active correspondence management qualification/clinical coding qualification/medical terminology qualification
18. Healthcare qualification (level 2) or working towards gaining equivalent level
19. Customer Service qualification