Network Upgrades, Maintenance & Maintenance: Carry out physical and logical upgrades to the health board's digital networking infrastructure. This includes deployment & configuration of Firewalls, Switches, and wireless access points, which will be the primary focus of the role.
Incident Response: Respond, investigate, and work to resolve network performance issues or failures as they are reported, ensuring that departmental response and resolution times are met where possible.
Communications: Communicate effectively with colleagues and other NHS professional staff. Ensure working relationships are established and maintained. Empathize when dealing with individuals who may have barriers to understanding. Deal with suppliers and develop constructive relationships with internal and external stakeholders. Liaise, influence, and negotiate effectively and efficiently within the organization and with customers and suppliers.
Attend meetings at all levels of the organization as required, providing information and support. Work with external suppliers to troubleshoot complex network issues.
Documentation: Create and maintain detailed network documentation, including diagrams, configurations, and procedures to ensure that there is a comprehensive reference available for troubleshooting, network audits, and future upgrades.
Cyber Security: Understand basic IT security principles and report risks & issues immediately. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome.
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