CRM Support Specialist We’re seeking a proactive and detail-oriented CRM Support Specialist to support our CRM and marketing teams in delivering high-quality, data-driven email campaigns. This role is ideal for someone with strong technical aptitude, excellent stakeholder management skills, and a problem-solving mindset, looking to expand their expertise in CRM and marketing automation. Who You Are: You thrive in a fast-paced, collaborative environment, taking ownership of your work while staying proactive and adaptable. You have a problem-solving mindset, strong attention to detail, and a willingness to learn. You’re confident in working with multiple stakeholders, can prioritise effectively, and always strive to deliver high-quality work. What you will be doing: Lifecycle Automation Monitoring: Proactively carry out daily checks to support the Lifecycle Automation squad, identifying and addressing any issues swiftly. Campaign QA Support: Assist teams in quality assurance for one-off and triggered campaigns, ensuring accuracy and correct rendering across different devices and clients. Email Template Development: Create and troubleshoot email templates using HTML & CSS, ensuring compatibility across devices and email clients. Stakeholder Collaboration & Support: Act as a key global support function in CRM, working closely with cross-functional teams, including design, content, data, and marketing, to provide technical assistance and guidance. Technical Support & Problem Solving: Be the first point of contact for CRM-related queries, providing email build support and platform troubleshooting. Ensure prompt issue resolution, offering assistance with email template creation, platform functionality, and best practices for email deliverability and engagement. CRM Execution & Support: Assist the Lifecycle Squad in setting up, testing, and deploying triggered CRM journeys within a modern CRM platform (e.g., Braze, Iterable, Blueshift). Data Understanding & Utilisation: Develop a strong understanding of our existing and future-state data, supporting the wider CRM team in leveraging data effectively for segmentation and personalisation. Proactive & Reactive Problem Solving: Quickly respond to CRM issues or queries while also identifying opportunities for process improvements and automation to drive efficiency. Skills we'd love you to have Excellent stakeholder management – Strong communication, organisational and collaboration skills to effectively support multiple teams. HTML & CSS proficiency – Able to create and edit responsive email templates. Experience with a CRM or email marketing platform – Hands-on exposure to tools like Braze, Iterable, or similar (internship or work experience). Understanding of data & segmentation – Comfortable working with audience lists, filters, and personalisation variables. Attention to detail & problem-solving mindset – Strong focus on QA, ensuring emails render correctly and troubleshooting any technical issues. Proactive & reactive approach – Able to anticipate issues before they arise and react quickly to resolve problems as they occur. Technical aptitude – Quick to learn new tools and technologies, with the potential to grow technical skills on the job. Nice-to-Have Skills (Not Essential, But a Bonus) : Experience with event-based triggers in CRM tools – Exposure to automation workflows. Understanding of email deliverability best practices – Knowledge of SPF, DKIM, and email authentication is a plus. Experience of using Liquid syntax – Familiarity with or experience in using Liquid for dynamic content in email templates. Why ClearScore? ClearScore is the UK's 1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: 25 paid holidays and a “duvet day” on your birthday Hybrid Work Environment Private health and dental cover - including mental health support through Bupa GP office visits Life assurance scheme Up to 6% matched pension Regular Lunch and Learns with guest speakers Dog-friendly office Daily breakfast and free snacks Access to discounts via Cobens Extras Free sports and social clubs Continued investment into learning and development Leadership-led training In-house psychotherapist Financial coach to help you plan and achieve your goals No clock-watching culture Generous maternity and paternity plans Culture and inclusion representatives Transparent pay structure and a career growth plan Equal Opportunities ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. Levels 1-5: Minimum 2 days per week in-office Level 6 and above: Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: Flexibility to manage your work and life Dedicated in-office days for team building and collaborative projects Office facilities (with plants) designed for productive interactions Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations. Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice .