Our client is a leading specialist mortgage lender who provide award winning products. Due to expansion, they're looking to recruit a Senior Collections Executive paying up to £32,00 and plus up to a 15% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place.
You will undertake all aspects of financial support activity utilising inbound and outbound technology. Confidently negotiating payment arrangements or alternative solutions for individual customer situations, to minimise bad debts.
What is expected of the Senior Collections Executive?
1. Respond to all enquiries, whether received by telephone, in writing or in person, efficiently and in accordance with the Group's Financial Support Policies and Procedures;
2. Through effective questioning and listening skills, discuss with customers how and why their account is in arrears, identifying root causes and future barriers, always ensuring that dialogue is in keeping with the principals of the company's treating customers fairly principles.
3. Be able to effectively handle a customer journey end to end customer journey.
4. Identify improvements in processes, making recommendations to your to improve efficiency throughout the arrears process.
5. Deputise for Team Manager, leading team and appropriately when required.
6. Act as team coach, taking responsibility for the development of team members.