Responsibilities
* Carry out the training of Verisk Property Claims products whilst managing a small portfolio of clients
* Be the SME of Verisk Property Claims products for the customer and their suppliers
* Training of Verisk customers and prospects, including the planning of sessions directly with customers along with internal coordination with stakeholders
* Implementing and maintaining the training services provided to our customers, such as our OTC, online refresher sessions and other training initiatives introduced to the UK
* Prepare and update training material and user guides
* Test products and workflow where required
* Train internal staff on Verisk Property Claims products
* Develop, document and maintain training department policy and procedures
* Manage on and offsite training logistics
* Manage training project plans and calendars for Verisk Property Claims
* Support customers either face to face, onsite or via phone/WebEx.
* Develop new training offerings to engage customers
* Responsible for building and maintaining strong relationships with Verisk customers, including managing a small portfolio of clients.
* Support clients to maximise the value gained from Verisk Property Claims solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process review; analyse support issues and advise on market trends.
* Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk
Key Attributes:
* Excellent presentation skills
* Strong communication and interpersonal skills
* Strong organisational, planning and coordination skills
* Ability to manage priorities and tight deadlines
* Customer service focus and skills
* Good problem solving and analytical skills
* Proficient with MS Office, Visio and Excel
* Strong Business Acumen
* Self-motivated; must be able to perform duties independently
Qualifications
* Demonstrable systems and product training experience or similar functional skills is essential
* Previous experience working with technology solutions to solve business problems is highly advantageous.
* Knowledge of the property claims and construction industry is highly advantageous
* Demonstrable client service/ account management experience or similar functional skills is required
* Previous use of estimating/scoping software is highly advantageous
* Highly numerate and excellent communicator, use to communicating at all levels throughout the organisation
* The ability to use data to influence decision-making
* Proactive attitude with solutions orientated approach to solving client challenges
* Travel (within UK and Europe) is likely to be required to train customers and visit assigned accounts when appropriate.
* Ability to manage and motivate personnel who are not direct reports
* Occasional exceptional hours as needed to meet deadlines.
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
#J-18808-Ljbffr