Join the Dandara Southern team as a Property Maintenance Scheduler!
Are you an organised and customer-focused professional looking to make a real impact? At Dandara, one of the UK’s leading independent property developers, we’re on the lookout for a Property Maintenance Scheduler to ensure every homebuyer receives exceptional support post-purchase. Join our team and help us deliver the high standards our customers expect.
With over 12,000 properties delivered across the UK, this is a fantastic opportunity to join a company committed to excellence in customer satisfaction across our developments in Berkshire, Hampshire, and West Sussex.
What you'll be doing:
* First-Point Contact: Handle customer queries and defect reports, ensuring timely responses.
* Problem Solver: Liaise with contractors, technicians, and engineers to coordinate repairs and resolutions.
* Diary & Scheduling Master: Organise appointments for maintenance teams and subcontractors.
* Communication Pro: Provide follow-up correspondence to keep customers informed every step of the way.
* Keep Us on Track: Maintain records, update databases, and produce reports as required.
* Support the Customer Journey: Assist in home demonstrations and customer care surveys.
* Be the Backbone of the Team: Provide administrative support to the Customer Care Manager.
What you'll need:
Desirable:
* Experience in face-to-face customer service in the housebuilding industry
Essential:
* Ability to work independently, prioritise tasks, and stay organised
* Strong interpersonal and communication skills
* A problem-solving mindset with great attention to detail
* Experience in face-to-face customer service
Why Join Dandara?
Since 1988, Dandara has been creating innovative homes and commercial properties that offer exceptional value without compromising on quality. With over 10,000 happy customers and more than 100 industry awards, we’re proud of what we’ve achieved – and we’re just getting started. As part of our team, you’ll enjoy:
* Competitive Salary – depending on experience
* Generous Holidays – 25 days + bank holidays, plus an option to buy 5 more!
* Annual Bonus – a discretionary performance-based bonus
* Pension Scheme – up to 5% employer-matched contributions
* Private Medical Insurance
* Life Assurance – 3x salary (option to increase to x4)
* Employee Assistance Programme – 24/7 support for you and your family
* Exclusive Discounts – save on retailers, restaurants, gyms, holidays & more
* Electric Vehicle & Cycle to Work Schemes
If you're dependable, driven, and passionate about providing customers a 5* service, we want you on our team! Join Dandara and be a part of something truly extraordinary.
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