This is a fixed term/secondment post until 02/10/2025.
If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
An opportunity has arisen for a part-time Audiology Clinic Co-ordinator to join our busy, friendly, and patient-centric Audiology Service to provide Maternity Leave cover until 02/10/2025.
This post would be an ideal opportunity for somebody looking for a part-time post based at both Glangwili Hospital in Carmarthen and Prince Philip Hospital in Llanelli. Based in the Audiology reception office you will be required to help and support our patients by answering telephone calls, booking patients in for their appointments and issuing hearing aid batteries. You will also be responsible for booking adult Audiology appointments as well as undertaking a variety of general clerical duties. You will be required to have excellent communication skills and have experience in Administration and Clerical duties. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. Experience of working within a healthcare setting would be an advantage.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
1. To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources.
2. Provide a reception and an administrative support service including answering the telephone, greeting customers and dealing with incoming / outgoing mail. Working closely with the larger Audiology team, continually improve service delivery.
3. You will be responsible for the day to day running of the Audiology department that includes outreach site, supporting the Audiology Manager and Office Manager to deliver key performance indicators and service developments.
4. To be an advocate of Patient Experience in the Audiology department, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales.
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 14/01/2025.
Person Specification
Qualifications and Knowledge
* Good standard of general education
* Numeracy and Literacy Skills
* Qualified to NVQ Level 3 or equivalent qualification, or experience in a similar role
* Effective oral and written communication skills
* Ability to work under supervision and confident to seek advice when appropriate
* Good accuracy and attention to detail
* Self-motivated, proactive, and innovative
* To be able to work to deadlines
* Basic computer skills i.e. able to use email and internet to send and retrieve information
* NVQ level 3 in Business Administration
* Evidence of ability to complete tasks effectively
Experience
* Experience of IT packages such as Word, Excel and Outlook
* Demonstrate an understanding of customer care when liaising with the public on the telephone, electronically and/or face-to-face
* Ability to communicate effectively and sensitively
* Working in a team for a common goal
* Evidence of significant administrative experience within a customer-focused environment
* Experience and understanding of outpatient services and performance indicators
* Experience in implementing NHS policies and guidelines relevant to outpatient services
* Previous experience working in a healthcare setting specialising in healthcare appointment making.
* Previous experience of working as an Audiology Administrator / Receptionist
* Willingness to undertake NHS specific IT system training (eg casenote tracking and AuditBase patient management system)
* Proven experience of developing administrative processes, analysing information, and report writing
Language Skills
* Welsh Speaker (Level 1)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Glangwili General Hospital and Prince Philip Hospital
£24,433 to £26,060 a year per annum pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
100-AC263-1224
Job locations
Glangwili General Hospital and Prince Philip Hospital
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