Job Title: Service Support Officer Location: Hackney, London Directorate: Children and Families Service Responsible to: Service Support Manager Join Us and Make a Real Difference Our client in Hackney is looking for a dedicated, organised, and proactive Service Support Officer to provide high-quality administrative support to our Children and Families Service. This is a vital role that supports the front line of social care, ensuring our teams can provide the best possible services to children and families in the borough. Key Responsibilities Provide comprehensive and professional administrative support to ensure smooth and efficient service delivery. Maintain strict confidentiality in handling sensitive and personal information. Deliver excellent customer service by managing telephone enquiries and acting as a key point of contact for internal and external stakeholders. Handle and process all incoming and outgoing correspondence promptly and accurately. Organise, coordinate, and minute meetings as required, distributing agendas and notes accordingly. Develop and maintain manual and IT-based systems to enhance operational efficiency. Support the processing of financial transactions, such as payments to families, purchase orders, petty cash, and travel warrants in line with council procedures. Maintain accurate filing systems and electronic records with a strong focus on confidentiality and compliance. Contribute to projects, research tasks, and the preparation of management reports and data as needed. Provide personal assistant support to Group Managers and maintain team diaries and movement boards. Monitor and order office supplies and equipment, ensuring availability for team members. Ensure compliance with health and safety standards, council policies, and legislative requirements. Promote and uphold the Council’s values of equality, diversity, and inclusion in all aspects of work. About You Essential Experience & Knowledge: Previous experience in a busy administrative role. Strong organisational and time management skills with the ability to manage multiple tasks simultaneously. Confident user of Microsoft Office and other IT systems. Understanding of the key administrative needs of a busy office environment. Commitment to confidentiality, accuracy, and delivering high-quality support. Desirable: Experience working within a local authority, especially in children’s social services. Understanding of the workings of a children’s social work team. Why Join us? Working for Hackney means making a tangible difference in one of London’s most diverse and dynamic boroughs. We’re committed to supporting and developing our staff, offering: Competitive salary and benefits Generous holiday entitlement Professional development and training opportunities A vibrant, collaborative working culture Hybrid and flexible working options Ready to Apply? If you’re a motivated individual who thrives in a fast-paced, people-focused environment, we’d love to hear from you. Apply today and be part of a team that's helping to build a safer, more supportive future for Hackney’s children and families. How to Apply: If you're ready to be a part of a service that truly makes a difference, we’d love to hear from you. Please submit your cv’s on CV Library or call (phone number removed)