About The Role
Salary:
Non-technical £26,970
Single fuel (single phase) £35,301
Single fuel (3 phase/CT) £36,352
Dual Fuel £40,974 plus £1000 attendance and £1000 safety bonus per year, plus excellent benefits
Dual Fuel(3 phase/CT) £42,025
A bit about the role
The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken. You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.
Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.
What you will need to be successful
We promise to deliver the best service to our customers. We strive for our revenue protection officers to be passionate and take a real pride in what they do. You will:
1. Ideally have previous experience within a Revenue Protection officer role, but not essential.
2. Strong customer service experience, with an ability to remain calm in challenging situations.