Job Description
Housekeeping Supervisor
Job Summary
To ensure guest bedrooms and public areas are clean and maintained to a high standard on a day-to-day basis. To provide support to the Rooms Division Manager, Executive Housekeeping Manager, and Senior Supervisor. Offer support to Guest Room Attendants and supervise them.
Scope/Business Context
* Number of Direct Reports – 1-30.
* Titles of Direct Reports – Guest Room Attendants, Linen Porters, Public Area Cleaners.
Candidate Profile
Experience:
* Previous experience of working within a similar operation preferred but not essential.
Skills and Knowledge:
* Strong communication skills (verbal, listening, writing).
* Innovative.
* Pro-active and reliable.
* Able to work alone and within a team.
* High attention to detail.
Specific Duties
The following are specific responsibilities and contributions, critical to the successful performance of the position:
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name where possible.
* Be aware of the hotel’s layout and facilities.
* Supervise Team Members ensuring that all bedrooms correspond with lists given, reporting any discrepancies immediately to Reception.
* Inspect the cleanliness, presentation, and condition of guest rooms, storage areas, and public areas to ensure Company standards are adhered to.
* Check to ensure job of the day tasks are completed.
* Spot check the cleaning of bedrooms by self-checking room attendants to ensure Company standards are adhered to at all times.
* Ensure cleaning and servicing of guest rooms is carried out in a timely and organized manner according to the standards and procedures.
* Ensure all relevant Housekeeping reports are completed correctly.
* Ensure the correct door knocking procedure is followed.
* Immediately log any lost property onto the Lost and Found tracker.
* Responsible for entering room status to ‘Clean’ via the phone system once the room has been checked to Company standards.
* Report all maintenance faults via the phone/computer system or directly to Engineering.
* Liaise with the Maintenance department to continuously follow up on any preventive and outstanding maintenance of the hotel/property equipment and ensure the work is done efficiently and to the required standard.
* Check that all equipment within the department is used properly, is in good working order, stored correctly, and is always kept clean.
* Respond quickly to guest requests and report any guest complaints to appropriate departments.
* Respect the privacy of every guest by treating any confidential information with caution in line with hotel policies.
* Strictly follow the procedure for general security of master keys and allowing guests access to rooms when asked to be let in.
* Maintain sufficient operating stocks of guest supplies, cleaning materials, and linens in accordance with hotel occupancies.
* Conduct Housekeeping morning meetings ensuring relevant operational information is covered and 15-minute short take trainings are discussed and signed off.
* In the absence of the Executive Housekeeping Manager, attend the 10 at 10 morning meetings and be prepared with the responses to any guest comments.
* Liaise with Housekeeping Supervisors on a daily basis for general clean rooms and daily tasks.
* Assist the Executive Housekeeping Manager to control and reduce expenses in terms of linen, materials, and supplies.
* Take an active role as a team member, welcoming new staff, assisting with their training, and participating fully in all ongoing training initiatives.
* Complete all job chats, 30/60/90 day reviews, and ensure appraisals are completed fully and on time.
* Liaise with linen company and other agencies where necessary to ensure smooth running of the operation.
* Fully understand all Fire and Emergency evacuation procedures and observe Company Statutory Health and Safety Regulations.
* Report any suspicious items or circumstances to your Manager/Person on Duty.
* Ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
* Keeps uniform smart and clean at all times, maintaining personal hygiene standards at all times.
* Name badge to be worn at all times.
* Maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.
* Follow procedures for handling Lost and Found items and deal with any Lost and Found inquiries as soon as they are received.
* Attend Departmental meetings, participating when appropriate.
* Attend any training sessions as identified or requested by the Head of Department.
* Ensure COSHH regulations are followed at all times.
* Assist the Room Division Manager, Executive Housekeeping Manager, and Senior Supervisors as required in the day-to-day running of the department.
* Provide support to room attendants when required.
* Assist in cleaning rooms when required.
* Adhere to all Company policies on Cash, Key, and all Controls consistently.
* Ensure all relevant Housekeeping close down reports are completed correctly, adhering to the closing down checklist.
Other
* Perform other related tasks as assigned by Management.
* Comply with The Forest of Arden Hotel policies and procedures.
* Working hours as required to do your job but normally not less than your contracted hours.
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