Position Summary The IT Support Engineer has responsibility for the provision, support and maintenance of the IT services used by internal users across multiple locations in the UK. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis. Objectives and Key Results Ensure tickets are resolved in a timely and efficient manner Ensure task based activities are completed to agreed deadlines Ensure successful fulfilment of all relevant SLAs agreed Drive user satisfaction through level of service provided. Essential duties and responsibilities Providing technical support to Claranet internal colleagues via email, telephone and Teams. Supporting IT services and equipment in Claranet offices User account, license and access management Hardware provision and maintenance Asset management Deploying and maintaining software and configuration Creating technical documentation and guides Behavioural competencies - organisational and behavioural fit Ability to work independently Excellent problem-solving skills Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations when required Manages conflict and challenges in an open and constructive manner. Critical competencies - technical fit Demonstratable experience delivering IT Support to end users Experience working with Microsoft 365 services, Windows desktop and server operating systems, MDM tools and Apple products Strong organizational skills, able to prioritise workload and manage multiple tasks simultaneously. Excellent communication skills, both written and verbal Role Mission Claranet UK’s strategy is to be a people first organisation creating excellent experiences for its employees. The IT Support Engineer plays a critical role in enabling this by ensuring all users are seamlessly onboarded on our systems and receive ongoing support with the technology that enables them to make a difference in their roles.