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1st / 2nd Line Support Engineer, Manchester
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Client:
Location:
Manchester, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
0e6431314b31
Job Views:
2
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Job Title: 1st / 2nd Line Support Engineer
Location: Manchester City Centre (Office-based)
Salary: £25,000 - £32,000 DOE
Work Structure: Hybrid after probation (2 days WFH)
We're working with a well-established company based in Manchester City Centre, who are looking to bring on a 1st / 2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of technologies and be a key player in their day-to-day operations.
Responsibilities:
* Acting as the first point of contact for all IT-related issues and requests
* Providing 1st and 2nd line support across hardware, software, and network issues
* Managing tickets and ensuring timely resolution or escalation
* Supporting a range of devices, applications, and services (Windows, Office 365, Active Directory etc.)
* Setting up and configuring new hardware (laptops, desktops, mobile devices)
* Assisting with project work and system upgrades as needed
Requirements:
* Previous experience in a 1st or 2nd line support role
* Strong troubleshooting skills and a proactive attitude
* Solid understanding of Microsoft technologies (Windows 10/11, Office 365, Active Directory)
* Good communication skills and a customer-focused approach
* Experience in an internal support environment is desirable but not essential
* Competitive salary up to £32,000 (depending on experience)
* 25 days annual leave, plus bank holidays
* Birthday off!
* Central Manchester location with great transport links
* Internal progression opportunities
If you fit the above criteria and you're looking for your next role - please apply for immediate consideration.
Key Skills: Service Desk Analyst, Service Desk Technician, 1 st Line, 1 st /2 nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer
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